Linux Backupsoftware will not install on xenserver 6.2 host
Ive called twice, chatted with someone 3x and they all say we will call you back or email you a ticket number. And NOTHING. no one has helped me at all. I spent a lot of money on this product and it does not work. Please help.
When trying to install Acronis on my Xenserver host I get this error:
Im using xenserver 6.2, acronis 11.5.
I already installed make, gcc and kernel-devel using yum manually. along with kernel and kernel-headers
â Failed to find directory â
â '/lib/modules/2.6.32.43-0.4.1.xs1.8.0.835.170778xen/build' â
â that contains the kernel source code. â
â The kernel source code or kernel headers require â
â installing. For more information, refer to â
â http://kb.acronis.com/content/1556. â
Below is some information about the system:
uname -a
Linux HOST-2 2.6.32.43-0.4.1.xs1.8.0.835.170778xen #1 SMP Wed May 29 18:06:30 EDT 2013 i686 i686 i386 GNU/Linux
make -v
GNU Make 3.81
Copyright (C) 2006 Free Software Foundation, Inc.
This is free software; see the source for copying conditions.
There is NO warranty; not even for MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE.
This program built for i686-redhat-linux-gnu
gcc -v
Using built-in specs.
Target: i386-redhat-linux
Configured with: ../configure --prefix=/usr --mandir=/usr/share/man --infodir=/usr/share/info --enable-shared --enable-threads=posix --enable-checking=release --with-system-zlib --enable-__cxa_atexit --disable-libunwind-exceptions --enable-libgcj-multifile --enable-languages=c,c++,objc,obj-c++,java,fortran,ada --enable-java-awt=gtk --disable-dssi --disable-plugin --with-java-home=/usr/lib/jvm/java-1.4.2-gcj-1.4.2.0/jre --with-cpu=generic --host=i386-redhat-linux
Thread model: posix
gcc version 4.1.2 20080704 (Red Hat 4.1.2-55)
yum list installed | grep kernel-d
kernel-devel.i686 2.6.18-398.el5 installed
When backing up my windows vm. I open up my management console and that machine is listed under all machines with agents. Shouldnt this be listed under virtual machines? Right now I do not see any benefits spending the extra money for acronis for xenserver rather than getting the 2 separate licenses for my windows vm and linux vm. If I cannot backup the host server what are the benefits of this software package? It doesnt seem like I can easily restore to a vm either. As of right now, I would need to boot up a new VM with acronis boot disk and restore that way?
Hi,
As mentioned above the main idea of Acronis Backup Advanced for XenServer license is to allow installation of _unlimited_ number of agents onto VMs running on XenServer host - and yes these machines are treated as physical ones which is why you see them under physical machines list (also that's why the restore process implies using a bootable media). In your case if you had for example 3 VMs running on the host then you would need 3 licenses of Acronis Backup Advanced for Windows/Linux, while with XenServer license you just need one.
P.S. In the next versions we plan to add agent-less backup for XenServer (it has high priority) in order to make the support of this platform more transparent for our customers.
Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager
Will I be able to upgrade to these new versions without paying for another license?
Hi,
The upgrades of all corporate Acronis products (Acronis Backup line) is free for all customers who have active maintenance (support) contract. 1 year maintenance contract is always included when you purchase new licenses. That is, by default you are eligible for free upgrade within 1 year period since your original product purchase.
Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager
Well, I bought Acronis Universal intending to use it on XenServer because I do want to backup my host machine and the VM's inside the Hypervisor. After much struggling on the chat I've given up.
Looking through the forums I've found this thread and sincerely this is unacceptable!
We have a mixed pool of virtual machines, running different versions of Linux, Windows (even an old instance of Windows NT4) and all of our core network services run on FreeBSD VMs.
It would be OK to use Acronis on *unlimited* guest if it supported FreeBSD. But it's not the case.
I'm really frustrated right now, but there's nothing I can do.
I agree 100% They shouldn't offer a product that doesnt work with what its licensed for.