Problem with Acronis BackUp 11.5 and Tape Device PowerVault 114X

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The problem is that Acronis does not recognize the tape device, when I want to set the Job section: "create plan backup" in the Device Manager of Windows, the operating system recognizes it, but not in Acronis, attached image Device Manager.

It has the following equipment:

- Operating System: Windows Server 2012 Standard 64-bit
- Acronis Version: Acronis BackUp 11.5 Update 5 (Trial)
- Product Name: PowerVault 114X
- Brand: Dell
- Storage Controllers: Dell 6Gbps SAS HBA
- Tape drivers: IBM Ultrium-SCSI Sequential Device HH4

Product URL: http://www.dell.com/support/home/us/en/04/product-support/ServiceTag/hm…

Someone could help me with this situation.

I was very grateful.

Thank you.

Anhang Größe
device_manager.png 9.91 KB
Do, 09/25/2014 - 21:23
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Hi Rafael

Please make sure you have Acronis Backup ADVANCED 11.5 to get tape support... if this is what you have I would also suggest checking for the latest IBM tape drivers as often Generic/Microsoft drivers are installed automatically which will not work with most backup applications...

Good luck!

Do, 09/25/2014 - 23:31
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Beginner
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Hi

Thank your for your quickly answer

Only for security, I have one more question, my currently version is: Acronis BackUp 11.5 Update 5 (Trial), This version, can do Backup in a LTO, or not? Or only Acronis Backup Advanced 11.5 can do that?

Thanks a lot.

Fr, 09/26/2014 - 17:24
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Hi Refael

If backing upto LTO drives you will need to Advanced edition of Acronis Backup 11.5.

So, 09/28/2014 - 23:29
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Hi

Thank you very much for your answer, I will try the Advanced edition.

Thanks.

Mo, 09/29/2014 - 15:48
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