Restore Failing on VM

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I'm trying to run a test restore of a VM running Server 2003 R2 to another VM using Acronis Backup 11.7 Update 1 and an image taken by Kaseya.

I can boot into Acronis Backup on the target VM (which has no OS installed) and browse to the location of the image on the network but when I come to the Where to recover section, I only have two options: Physical machine or New virtual machine. The physical machine option gives me the error shown in the screenshots below and I'm unable to continue with the restore process as a result.

2018-01-02 12_33_25-Restore.png

2018-01-02 12_33_50-Restore_detail.png

The event code provided in the error message has no entry in the Acronis KB.

The new VM option fails to create a VM.

Can anyone provide a solution or any assistance with this error please?

Di, 01/02/2018 - 12:54
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Beiträge: 22
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Hi Richard,

The issue is related to the archive being restored - the disks/volumes from the archive cannot be parsed properly in order to map them to new disks. Recover to physical machine is the correct option if you perform recovery via bootable media and it should work if you captured backup in agent-based mode (e.g. by Agent for Windows running inside the guest OS of the VM).

If you captured backup in agent-less mode (e.g. by Agent for VMware/Hyper-V) then it should be recovered in agent-less mode too: recover to new VM option, while connected to AMS which has Agent for VMware registered, or by connecting management console directly to Agent for VMware.

The most important thing to discover is what is actually inside the backup: volumes or disks, some or all, etc. You can check it on the 1st "What to recover" step - try selecting recover "Disk" option instead of "Volumes" on this step (see below screen shot). Probably there were not all volumes included into originally created backup and this might be an issue during recovery.

image

If this doesn't help please contact our support team for further assistance as likely investigation of the original backup archive will be required.

Thank you.

Di, 01/09/2018 - 10:53
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