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Version 11.7 will not see old license from version 9.5.8115

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We were running version 9.5.8115 for many years and upgraded to 11.7 finally.

Upgrade licenses install fine but 11.7 will NOT see old version licenses so it will only run as trail version L because licenses are for upgrade.

Please see attached error message.

How can I retrieve old licenses to install on 11.7 upgrade?

 

 

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Hello Dan,

Welcome to Acronis user forums! Would you send me one of the affected serial numbers in PM, I'll check the license type and whether it is supported by the License Server component, which is only available in the Advanced editions.

Thank you,