Bootable media won't recognize one of my hard drives

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Here's my situation.

I have a laptop with two drives, a boot drive and a data drive.  Recently, the boot drive failed, and it was replaced with another drive.  It works fine, boots fine, and is healthy.  It is a 1 TB drive.  The drive it replaced was a 500 GB drive.

I have a complete machine backup (both disks) that was created with Backup 12.  It is on a network drive.

When I boot with the bootable media created from an ISO file downloaded from Acronis, I can only see one drive, the data drive, and not the boot drive.  I can get to the backup file on the network just fine, but I can't restore the drive because I can't select it.

On the Acronis bootable media's system info, the data drive shows up as "c:", and my CD-Rom shows up as "d:".

I'm not on a RAID.

Does anyone know of a way I can get the bootable media to recognize the drive?  It's an internal drive, and it's the existing (working) boot drive.

Thanks!

Mi, 02/22/2017 - 16:21
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Hi David,

Apparently the Linux drivers included into Acronis bootable media do not support the specific RAID controller on your laptop which is why you don't see the main drive. The fastest way to solve the issue would be to create WinPE-based bootable media and inject the required RAID/HDD controller drivers into it during creation. If you want to solve the problem with standard (Linux-based) media, then you'll need to collect system report while booting from it (Help->Collect System Report) and submit a support ticket.

Thank you.

Mi, 02/22/2017 - 16:30
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I'm neither on Linux nor is my HD on a RAID.  I'm on Windows 7.  I probably should have mentioned that.

 

Mi, 02/22/2017 - 16:31
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David,

I was referring to OS used by Acronis Backup bootable media when you boot from it, e.g. to pre-boot environment. The default media boots into Linux (Acronis-customized kernel). The WinPE media uses Windows OS to boot into.

The main point is that our bootable media doesn't contain required Linux drivers (at least it looks very much like it according to your description) for HDD/RAID controller installed in the laptop. RAID also does not really matter here as well as the OS which is installed on local HDDs. The problem is with missing drivers in Linux-based media => using WinPE media with Windows drivers for the laptop (same drivers as were used during Windows installation) should help.

Thank you. 

Mi, 02/22/2017 - 16:37
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If the drivers don't work for the HDD controller, then why can I see one and not the other?

Mi, 02/22/2017 - 17:26
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Okay, so I'm making a Windows based bootable media.  I'm trying to put the controller drivers on the bootable media, and it's asking for ".inf" files.  All of the drivers from Dell are in an executable format.  How do I get .inf files for the drivers? 

Mi, 02/22/2017 - 23:17
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I did some research, and the hard drive is a UEFI SSD drive.  The bootable media says it will support that (64 bit).  It DOES  read one of the drives.  Is there a reason it won't recognize them both?

Do, 02/23/2017 - 20:21
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David Durden wrote:

Okay, so I'm making a Windows based bootable media.  I'm trying to put the controller drivers on the bootable media, and it's asking for ".inf" files.  All of the drivers from Dell are in an executable format.  How do I get .inf files for the drivers? 

Typically after running these .exe driver files the contents of them is extracted to some folder and these extracted contents include the .inf + .sys driver files.

To find out the reason for why the HDD is not recognized properly (probably it's connected to some other HDD controller, or has some specifics) you'll need to contact our support team for assistance after capturint the system report while booted from Acronis Backup bootable media (Help->Collect System Information in bootable media GUI) - this report will contain the details about the recognition process.

Mo, 02/27/2017 - 07:18
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