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Hello,

I've just installed the trial version Acronis Backup 12 on a PC for evaluation.
After installation, the management console is opened in the browser and is asking for username and password. As I don't even create any user, I cannot login!
What is the default username / password to use?

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Hi Patrick,

there is no default user, you have to use one valid windows user account (either local or domain).

Best practice is to use the windows user which you had used for installing AB12.

Hello Raphael,

thank you for your answer.
I have tried with the user that I use for installation, but I still receive a "bad username or password" error.
Note that the user has no password...

Patrick Lanz wrote:

Note that the user has no password...

It is not mentioned in the docs that a user must have a password set, but seems to be obvious.

Can you try to set a password and login using that credentials?

Hi Raphael,

as the customer doesn't want to have password on his PC, I've tried the following:

1. Create a new user with a password.
Trying to login doesn't work.

2. Uninstall Acronis Backup and installed it again.
It now works.

It seems that the user account should be created before the software is installed. That a nonsense.

 

Raphael wrote:

It is not mentioned in the docs that a user must have a password set, but seems to be obvious.

I think that the installer should warn in this case. There are plenty of users that don't want passwords on their PCs...

Patrick Lanz wrote:

It seems that the user account should be created before the software is installed. That a nonsense.

The user must be member of Acronis Centralized Admins group to log in. If you create a user afterwards you also have to add it to the user group.

Usergroup "Administrators" is been added automatically during installation process. Remember to relog when changing user group membership.