Acronis Backup 12.5 Licence

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Our environment has two ESXi hosts (VMWare 5.5) with vCenter loaded on one of the ESXi host.

We have successfully deployed two Acronis ESXi Appliance on the each host. For now we have only one 12.5 Standard Virtual Host licence. When we want to perform the backup on VMs that are running on host where the license has been assigned we still get this warning "A licencse is required. One or more machines are not assigned a licence". VMware Virtual Appliance Agent is succesfuly conected to vCenter and to Acronis Backup management server.  We are not sure which step of configuration we are missing. Please help!

Br,

Miro

Anhang Größe
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Mo, 10/16/2017 - 14:31
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Hi Miro,

If your ESXi hosts are united in a vSphere Cluster then it's expected behavior: when backing up VMs from a vSphere cluster, license is required for all hosts in this cluster (in your case it would be 2). This license check is done intentionally to properly support VM migration events and enable backup on the target host after migration.

If you want to backup VMs from only 1 host within vSphere cluster, then you should connect the appliance (Agent for VMware) to the ESXi host directly (re-deploy and specify the ESXi host IP address), instead of connecting them through vCenter. In this case there will be no notion about the vSphere cluster, so license will be required for 1 host only.

Thank you.

Mo, 10/16/2017 - 14:41
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Ok. We understand that we need two licence, but for now we have only one and we just wanted to check how it is working. Thanks to your answer we understand why it does not work on this way. 

Thank you,

Miro

Mo, 10/16/2017 - 15:05
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Hi Vasily,

I did everything as you said to me. I don't have problem with licence any more. But now i get this error. If you can check the attachement please. Thank you!

BR,

Miro

Anhang Größe
427663-139002.txt 9.01 KB
Di, 10/17/2017 - 10:08
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2017-10-17T11:48:38:610+01:00 140260639950592 I0135003A: User is running command. Command=Backup plan 'Entire machine to VMManagement: E:\'; User=VMMANAGEMENT\Administrator; clientProfileID=21656018-DB89-2250-1767-427CB04CF581; clientSessionID=7F8DC84E-4977-4611-BD5C-D3ADEB86B134
2017-10-17T11:48:38:835+01:00 140260639950592 W009A0005: Error 0x9a0005: GetFileInfo call of FileManager failed.
| trace level: warning
| channel: tol-activity#3BDD38D4-BC73-4B8F-8109-E9225E8A8AFA
| line: 0x9a79f20828bcb25
| file: k:/15/enterprise/mms/managers/location/impl/manager.cpp:949
| function: FindLocation
| IsReturnCode: 0x1
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x9a0005: GetFileInfo call of FileManager failed.
| line: 0x9a79f20828bcc85
| file: k:/15/enterprise/mms/managers/location/impl/manager.cpp:1301
| function: FillLocationInfoByFileManager
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x920107: Failed to retrieve information about file 'E:/'.
| line: 0x4d7f75fcde07d669
| file: k:/15/enterprise/file_manager/file_manager_impl.cpp:335
| function: GetFileInfo
| path: E:/
| $module: mms_bundle_glxa64_7970
|
| error 0x40007: Error occurred while opening the file.
| line: 0xbe655347a99bc282
| file: k:/15/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:507
| function: OpenDir
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x4000e: E:/
| line: 0xbe655347a99bc1d7
| file: k:/15/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:336
| function: GetOSPathImpl
| $module: disk_bundle_tape_off_glxa64_7970
2017-10-17T11:48:38:895+01:00 140260639950592 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'Entire machine to VMManagement: E:\'; 
| trace level: error
| channel: tol-activity#3BDD38D4-BC73-4B8F-8109-E9225E8A8AFA
| line: 0x4a8728dc8a1c95a1
| file: k:/15/enterprise/common/tol/gating_activity.cpp:251
| function: OnCompleted
| $module: mms_bundle_glxa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Entire machine to VMManagement: E:\'
| line: 0x8d165e86fb81959b
| file: k:/15/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_bundle_glxa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Entire machine to VMManagement: E:\'
| line: 0x8d165e86fb81959b
| file: k:/15/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_glxa64_7970
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: k:/15/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp:218
| function: SafeExecute
| $module: agent_protection_addon_glxa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb81959b
| file: k:/15/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: mms_bundle_glxa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb81959b
| file: k:/15/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: gtob_ensure_backup_invariants_command_addon_glxa64_7970
|
| error 0x1330021: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
| line: 0x5d2a9295cc9442e7
| file: k:/15/enterprise/managers/gtob/backupers/ensure_backup_invariants_command/impl/command.cpp:145
| function: SafeExecute
| $module: gtob_ensure_backup_invariants_command_addon_glxa64_7970
|
| error 0x9a000d: The vault is unavailable.
| line: 0x9a79f20828bca6d
| file: k:/15/enterprise/mms/managers/location/impl/manager.cpp:765
| function: AddLocation
| IsReturnCode: 0x1
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x9a000d: The vault is unavailable.
| line: 0x90bbca5eaf5c5c88
| file: k:/15/enterprise/mms/managers/location/impl/availability_checker.cpp:140
| function: CheckAvailability
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x40007: Error occurred while opening the file.
| line: 0xbe655347a99bc282
| file: k:/15/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:507
| function: OpenDir
| $module: disk_bundle_tape_off_glxa64_7970
|
| error 0x4000e: E:/
| line: 0xbe655347a99bc1d7
| file: k:/15/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:336
| function: GetOSPathImpl
| $module: disk_bundle_tape_off_glxa64_7970
 

Di, 10/17/2017 - 10:21
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Hi,

According to the error you've specified folder E: as destination for backup - this folder is tried to be accessed from the backup agent side which will be local folder on appliance, which cannot be used (unless you use a "Locally attached storage"). I assume that's not the actual destination which you want to use and instead you want to save backup to E: folder on some other machine (on Acronis Management Server for example) - you should share this folder and access it as network share location in backup plan configuration, e.g. backup to \\server\share rather than to E:\ folder.

Thank you.

Di, 10/17/2017 - 11:27
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Yes, E:/ it is "localy atached storage" on Acronis Management server connected to NAS

Miro

Di, 10/17/2017 - 12:16
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