Backup Failed with TOL: Process 'service_process.exe' has failed.

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Kommentare: 0

Exact error sequence below.  Plan has run fine in the past.  

Thanks in advance for assistance

TOL: Process 'service_process.exe' has failed.

MODULE

309

MESSAGE

Backup failed

Additional info:

------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C95A1
Fields: {"$module":"mms_bundle_glxa64_7970"}
Message: Command has failed. Command=Backup plan 'RMSDC'; tenantID=00000000-0000-0000-0000-000000000000
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"mms_bundle_glxa64_7970"}
Message: TOL: Failed to execute the command. Backup plan 'RMSDC'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"agent_protection_addon_glxa64_7970"}
Message: TOL: Failed to execute the command. Backup plan 'RMSDC'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE2C
Fields: {"$module":"agent_protection_addon_glxa64_7970"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB719
Fields: {"FailCount":"2","$module":"agent_protection_addon_glxa64_7970"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309

LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"mms_bundle_glxa64_7970"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"gtob_backup_command_addon_glxa64_7970"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 2
Module: 329
LineInfo: 0x8EDC81EA38FABA77
Fields: {"TraceLevel":"1","StepType":"2","$module":"gtob_backup_command_addon_glxa64_7970"}
Message: Step 'Backup' has failed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0","$module":"mms_bundle_glxa64_7970"}
Message: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Error code: 1
Module: 309
LineInfo: 0x997A6F2085EAD06D
Fields: {"$module":"mms_bundle_glxa64_7970"}
Message: TOL: Process 'service_process.exe' has failed.

 

Fr, 09/06/2019 - 15:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Beiträge: 0
Kommentare: 2016

Hello Nathan,

welcome to Acronis forums!

According to the log file that you've shared, you are using build #7970.

I strongly recommend that you update all Acronis Backup components in your environment to the latest up-to-date build #14330 - there were several similar issues fixed since the 7970 build release.

 

Fr, 09/06/2019 - 18:50
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