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Backup plan don`t start automaticly

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Is it a bug ?

We had old plans for diverent machines (PC´s to backup) but i deleted this old plans

completely and started to use the Acronis FOLDER-BACKUP only, for all the important Folders.

So i maked plans for all PC´s and configurate this as "2 days repeatedly".

I started all plans manually and when the time has come the backup should start automatically,

the plans DON´T start or i get this "Orange warnings".

 

Also strange is, that the old plans i deleted are still displayed in the devicelist...!=!?!?

In the list where i can see the existing plans, there are "NO OLD PLANS"

See Picture (Backup-plans red underlined)

 

If i don`t get fixed this issue, the Acronis Backup Software is useless and i can do this Job with script.

And don`t say to me that i Need to delete all plans and make it new !!!!!

Anhang Größe
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Beiträge: 22
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Hi Dietmar,

In general such issues should be investigated with help from our support team, as the problem is specific to particular environment/configuration, e.g. it's not a common issue.

As a workaround I can suggest to uninstall the agents by running Acronis Backup 12.5 installer on the affected machines and choosing Uninstall option along with checkbox to delete all configuration settings. After that you can install the agent back and apply the "good" (files/folders backup) plans.

Thank you.

Hello and Thank you for comment.

Its not an induvidual PC, but rather all Plans, i maked for saving the folders, won´t start...!

The server don`t start the plans...!

 

You mean i should deinstall all Products? really?

BUT i do not install Acronis again, for real !!!

 

Have a nice day

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 250
Kommentare: 7092

Hallo Dietmar,

Die Neuinstallation der betroffenen Agenten gilt als ein schneller Umweg. Wenn Sie Zeit und Möglichkeit für eine tiefere Untersuchung haben, dann wäre eine Anfrage ans Support-Team empehlenswert.

Ich kann Ihnen gerne helfen, eine Support-Anfrage zu öffnen. Dafür bräuchte ich entweder eine der verwendeten Lizenzen von Acronis Backup 12.5 oder die Email-Adresse des Kontos, wo Acronis Lizenzen registriert sind. Diese Information könnten Sie mir in einer privaten Nachricht schicken (in meinem Userprofil klicken Sie auf Send message).

Vielen Dank,