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Cannot setup Email notifications

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I am running Backup 12.5 (8690) All-In-One Appliance on vCenter 6.0.

I am having problems setting up the Email notifications to an internal email server.

Settings are:
Service: Custom
SMTP Server: fqdn, Port: 25
Encryption: None
Authentication: None
Sender: AcronisBackup@fqdn

When I try to send a test message to myself, it just hangs for minutes and then returns with no error message, and no testmail arrives.
If I enter a non-existent SMTP server name, the "Send test message" returns immediately, but I still get no error messsage.

Sending emails using "telnet fqdn 25" in the appliance CLI works fine.

What can I do, to make this work?
Is there any log, that could show why this does not work?

TIA,
Kristian,
conXO
 

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Hi, 

Check out the troubleshooting steps from Acronis Backup 12.5: Troubleshooting E-mail Notification Failures.