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Cloud Backup Size Error

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Hi,

Looking at the attached picture of my Web based Cloud Console, the general "Cloud Storage" indicates I have 118GB used, yet if you add my individual entries under my acound, you get 100GB + 12GB + 0.154GB + 0.0138GB = 112.1678GB.

Where is the other 5.8322GB on my Cloud account?  If you find it, and it has nothing to do with the account shown in the Web Console, please correct my real total value or eliminate that extraneous 5.8322GB.

Thanks!

Chris

Anhang Größe
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Hi Christopher,

Probably there are some backup files parts left in the cloud storage (some unfinished backups for example). To figure out what's exactly taking excessive space you should continue working with our support team who can check the actual cloud storage contents for particular account and find what's taking the space.

Thank you.