Error Code 100011 (Internal Server Error) in a Linux Management Server

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Hi, i'm installing a Acronis Backup Advanced 12.5 last version (Management Server) over a CentOS 7.

After a successful installation, when i login in it randomly give me the following error

Internal server error.
Fecha y hora
26 Mar, 2018, 09:58:04
Código
100011
Mensaje
<urlopen error [Errno 111] Connection refused>

Traceback (most recent call last):
  File "/usr/lib/Acronis/PyShell/stdlib.zip/urllib/request.py", line 1254, in do_open
    h.request(req.get_method(), req.selector, req.data, headers)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/http/client.py", line 1107, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/http/client.py", line 1152, in _send_request
    self.endheaders(body)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/http/client.py", line 1103, in endheaders
    self._send_output(message_body)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/http/client.py", line 934, in _send_output
    self.send(msg)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/http/client.py", line 877, in send
    self.connect()
  File "/usr/lib/Acronis/PyShell/stdlib.zip/http/client.py", line 849, in connect
    (self.host,self.port), self.timeout, self.source_address)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/socket.py", line 712, in create_connection
    raise err
  File "/usr/lib/Acronis/PyShell/stdlib.zip/socket.py", line 703, in create_connection
    sock.connect(sa)
ConnectionRefusedError: [Errno 111] Connection refused

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/Acronis/PyShell/site-packages/flask.zip/flask/app.py", line 1486, in full_dispatch_request
    rv = self.dispatch_request()
  File "/usr/lib/Acronis/PyShell/site-packages/flask.zip/flask/app.py", line 1472, in dispatch_request
    return self.view_functions[rule.endpoint](**req.view_args)
  File "/usr/lib/Acronis/WebServer/wcs/web/license_server.py", line 59, in redirect_to_ls
    headers=request.headers)
  File "/usr/lib/Acronis/WebServer/wcs/web/license_server.py", line 35, in _make_request
    timeout=DEFAULT_REQUEST_TIMEOUT)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/urllib/request.py", line 163, in urlopen
    return opener.open(url, data, timeout)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/urllib/request.py", line 466, in open
    response = self._open(req, data)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/urllib/request.py", line 484, in _open
    '_open', req)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/urllib/request.py", line 444, in _call_chain
    result = func(*args)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/urllib/request.py", line 1282, in http_open
    return self.do_open(http.client.HTTPConnection, req)
  File "/usr/lib/Acronis/PyShell/stdlib.zip/urllib/request.py", line 1256, in do_open
    raise URLError(err)
urllib.error.URLError:

i have tried:

- Disabling IPv6 ip and dns records

- Change de /etc/hosts to match the FQDN configured in the hostname

- Open Ports

- Put the SELinux in a permissive mode...

Well, nothing works

 

Mo, 03/26/2018 - 14:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Beiträge: 2
Kommentare: 549

Hello German,

You say that this happens randomly. Can you clarify how often and if you do anything to correct the problem? Like maybe you restart the services? Or does the issue resolve itself automatically after a second attempt?

 

Thank you!

Mo, 04/02/2018 - 18:01
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>"/usr/lib/Acronis/WebServer/wcs/web/license_server.py"

May be License server is not started or crashes. Check License Server logs,  /ProgramData/Acronis/LicenseServer/bootstrap.log , are there numerous entries logged every minute?

Fr, 04/06/2018 - 15:48
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