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ESET 11 Antivirus and Acronis Backup 12.5

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Does ESET Antivirus will block Acronis from backing up?

We tried backing up a machine with ESET but the backup is stopping to a certain percent.

If we backup a 5GB the backup is stopping but if it is less than 5GB the backup is successful.

What other might be the cause of the failing backup if it is 5GB and up while less than 5GB is successful?

Please help us to resolve the issue.

Thanks.

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Hello starcheese,

Did you check the corresponding log? There should be clues indicating why backup did stop. 

To make sure the antivirus software is not affecting backup and other operations, please exclude Acronis components and executables from the antivirus check as described in

https://kb.acronis.com/content/36429 
https://kb.acronis.com/content/46430