help backup recovery Exchange Mailboxs Error

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I use Exchange mailbox recovery feature, but an error

please help

 

 

Anhang Größe
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Di, 11/01/2016 - 07:31
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An HTTP error has occurred while accessing the EWS server. HTTP status code: 415. Response message: Cannot process the message because the content type 'text/xml; charset=utf-16' was not the expected type 'text/xml; charset=utf-8'..

MODULE

91

MESSAGE

Cannot open public folder or mailbox 'arx://EXCHANGE-2010/Mailbox%20Database%200333381234/9D2053B6-BD6B-4684-9139-F61E84867306'.

Additional info:

------------------------
Error code: 11
Module: 91
LineInfo: 0xB3CE195211D173E7
Fields: {"$module":"arx_agent_fork_vsa64_3622"}
Message: Cannot open public folder or mailbox 'arx://EXCHANGE-2010/Mailbox%20Database%200333381234/9D2053B6-BD6B-4684-9139-F61E84867306'.
------------------------
Error code: 3121
Module: 91
LineInfo: 0x5B3CC972C81BD707
Fields: {"$module":"arx_agent_fork_vsa64_3622"}
Message: An HTTP error has occurred while accessing the EWS server. HTTP status code: 415. Response message: Cannot process the message because the content type 'text/xml; charset=utf-16' was not the expected type 'text/xml; charset=utf-8'..

Di, 11/01/2016 - 07:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,

According to the error message the problem is in the encoding in particular e-mail message (UTF-16 instead of expected UTF-8) which cannot be processed by Exchange Web Services APIs (EWS) during recovery, so the issue will require investigation by our support team.

The temporary workaround would be to perform Exchange database recovery (you can "run backup as VM" to get access to the database), then mount it to live Exchange and perform mailbox recovery.

Thank you.

Mi, 11/02/2016 - 15:04
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