Login at HTTP Webserver fails

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Beginner
Beiträge: 2
Kommentare: 5

Some strange things happen, after installing Acronis 12.5 on a Windows 2012 R2 AD Server. After the Install is complete, I go to the http://localhost:9877 and Login with my Windows AD Credentials (Domain\Username). It fails with Error: Wrong Username or Password.

In the Windows Systemlog this Event-ID 1004 appear.

Protokollname: Application
Quelle:        Acronis Backup and Recovery
Datum:         19.06.2017 15:11:37
Ereignis-ID:   1004
Aufgabenkategorie:(20)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      adserver.contoso.local
Beschreibung:
Die Beschreibung für die Ereignis-ID "1004" aus der Quelle "Acronis Backup and Recovery" wurde nicht gefunden. Entweder ist die Komponente, die dieses Ereignis auslöst, nicht auf dem lokalen Computer installiert, oder die Installation ist beschädigt. Sie können die Komponente auf dem lokalen Computer installieren oder reparieren.

Fehler 0x1403ec: WMI 'ConnectServer' fehlgeschlagen.
| Ablaufverfolgungsebene: Fehler
| Zeile: 0xc523d9a02d03d67f
| Datei: k:\7048\core\winex\wmi_acc.cpp:596
| Funktion: Windows::InitializeWMIServiceProvider
| $module: ls_service_vsa64_7048
|
| Fehler 0xfff0: Der angegebene Dienst kann nicht gestartet werden. Er ist deaktiviert oder nicht mit aktivierten Geräten verbunden
| Zeile: 0xbd28fdbd64edb8fb
| Datei: k:\7048\core\common\error.cpp:317
| Funktion: Common::Error::AddHResult
| code: 0x80070422
| $module: ls_service_vsa64_7048

Has Someone a solution for this issue?

Mo, 06/19/2017 - 14:43
0 Users found this helpful
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Frequent Poster
Beiträge: 2
Kommentare: 549

Hello Torsten,

0x80070422 is a standard Windows error message code that translates to "ERROR_SERVICE_DISABLED".

What's happening is this: we are calling on a Windows service (to start it or make use of it). This fails because the service is disabled in Windows.

The function that fails is called InitializeWMIServiceProvider, meaning that there is a good possibility that the "Windows Management Instrumentation" service is disabled.

If it is disabled, could you enable it and check again?

Mo, 06/19/2017 - 16:09
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Beginner
Beiträge: 2
Kommentare: 5

Okay thank you, that was the Problem, WMIServiceProvider was disabled! After enabling and Server Restart, the Authentication on the Webconsole works fine!

Di, 06/20/2017 - 12:09
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