Maschine doesn't occur in the Maschine list
Hello again,
I have one Client, which doesn't occur in the Client list, altough the Agent Installation was successfull.
I tried different ways, lokal Installation vom Client and remote Installation from Management Server.
The activities protocol says that the Installation was successfull.
However, the Client is not on the list.
What could be the problem?
Is there a way to integrate it manually to the list?
I'm sorry, but it doesn't help.
I tried your Link https://kb.acronis.com/content/59828 but without success.
It seems that it was successful, but the Client is still not in the list.
An I can't find the Directory \ProgramData\Acronis\BackupAndRecovery\MMS\
And I can't collect the System Report, because the Client is not in the list, as I did descripted
Hi,
In https://kb.acronis.com/content/58301 there is a cross-reference to https://kb.acronis.com/acroinfo utility which can collect system report from system which has problems connecting from AMS e.g. from systems which don't appear in the web console list. Please use AcronisInfo utility and contact our support team for further assistance.
Thank you.
I opened a ticket at Acronis Support, a day later I get the answer that the german speeking Supportteam is overloaded and they ask me to open a ticket at the english speaking suppport Team.
But I don't know how to get there.
These are my only possibilities:
Could you told me how to the english speaking suppport Team?
Hi Patrick,
There is no need to open a new support ticket - your currently opened one (#03124251) will be assigned to an English-speaking support engineer, upon confirmation from you (which you seem to have already sent, so just wait for re-assignment to happen on our side).
Thank you.
Hi Vasily,
thank you for the information.
But I have still other questions/Problems (other topics).
What can I do to open a new ticket directly to the english-speeking Support Team?
In the past I had a few tickets at the german speeking Support Team. But the experience ist, that it takes long for an answer and they often couldn't help me. In this forum you are more helpful as the german speeking support Team.
My hope is that the english speaking support team could help me better than the german speaking support Team.
How can I send new tickets to them?
Hi Patrick,
To submit support requests to English support team you can use the following link: https://www.acronis.com/en-us/support/ after logging into your Acronis account - from there the support requests will be redirected to English support team.
Thank you.
Hello again.
I have to go back to the subject.
We are still working on ticket 03124251.
The Supportteam just can not help me. They always suggest only the same things I have tried countless times.
It confirms my experience that the support in this forum works much better than the support via the support Team.
Any idea, what I can try else?
Hi Patrick,
Thank you for the note. I've escalated your case through our support managers to review what might went wrong with it and make corresponding actions on our side.
Thank you.