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Replication hangs and job cannot be canceld

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We have a job, where backup was successfull, but replication to second location is hanging.

We cannot cancel the job and are also not able to run new backup jobs.

Any hints?

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Hi,

If you perform backup replication from the same backup plan (e.g. configure 2nd destination option in it), then it will be executed by service_process.exe process which can be checked in task manager to see whether it hangs or not (see if killing this process allows you to properly finish the task). For proper analysis you should contact our support team for assistance. Rememeber to capture Acronis system report from the machine which performs the backup/replication activity.

Thank you.