Disabling user access
Hello!
I've make mistake and disable user, now I can't login to my account https://cloud.acronis.com/login
How I can enable user again? It is one my user, I have no another users.
I have access to this page now: https://account.acronis.com/#/products but no see any enable users settings.
Anhang | Größe |
---|---|
2016-12-12_16-54-36.png | 26.72 KB |

- Anmelden, um Kommentare verfassen zu können

But my subscription "free test" I can't contact with support.
- Anmelden, um Kommentare verfassen zu können

You can contact Support even in Trial time, select Technical Issues / Questions -> I am using trial version in the support request form and choose either Chat or Email.
http://www.acronis.com/en-us/support/contact-us.html
http://www.acronis.com/ru-ru/support/contact-us.html
- Anmelden, um Kommentare verfassen zu können

It happen again:
If you are contacting support regarding a technical issue with Acronis product, please make sure you have a valid support program
Please check attached file.
Anhang | Größe |
---|---|
400714-135724.png | 67.27 KB |
- Anmelden, um Kommentare verfassen zu können

Hm, ok. I will forward your request to the responsible persons, unfortunately, they won't be available until Monday.
- Anmelden, um Kommentare verfassen zu können

>Hm, ok. I will forward your request to the responsible persons, unfortunately, they won't be available until Monday.
Thank you. No rush. But it is little strange why the script delete my single user withouth any confirmation. I think we need confirmation box here. Thanks again.
- Anmelden, um Kommentare verfassen zu können

Hello all,
The information box in the pre-chat form only refers to the article on how to check if the support program is valid. It does not prevent you from entering the Live Chat.
Thank you,
- Anmelden, um Kommentare verfassen zu können