The option where to backup only enable cloud storage on i create a job
I have enable local backup and cloud backup for a custormer , but when i go to manage a service and create a new job for a custorme and go to the item where to backup only enable clould storage. what is happen ?
Thanks

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Hello Suporte!
The problem that you described has to be investigated as the quota is reported as exceeded for the group that you have shown on the screenshot.
In the WebRestore there are no incomplete backups and the size of the backups is shown accordingly. It is the overall cloud storage consumption that seems to be asynchronized.
Please submit a support ticket with your Service Provider and make sure to attach the online certificate from the folder C:\ProgramData\Acronis\BackupAndRecovery\OnlineBackup\Default on SERVER or PC-PC.
Best regards,
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Evgeny Ryuntyu | Senior Support Engineer
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