ABR 10 connection to AMS

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Hello,
I have 10 machines running ABR 10 Workstation and 1 server that runs ABR 10 for SBS.
All my backups are done every day and all the time i get the confirmation emails for each machine with no errors.
For almost 10 months i haven't connected to the AMS server to check it.
Today , when i open the AMS server i see that all my physical machines are not connected anymore with the server!! every computer on the physical machines menu is in grey.
I've try to synchronize it but with no success.The machines are not visible to the AMS server no matter what i do.
If i start the ABR 10 management console and i connect myself directly to one of the machines, it is working.
How can i make AMS to see all my 11 machines ?

Thank you.

Do, 04/19/2012 - 13:48
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Hello Mirku,

Welcome to our Forum, we're glad to greet you here.

There might be several possible reasons. First of all please make sure that you're using the latest update, and if not, please install it. See Downloading the Latest Build of Acronis Software.

If the issue remains, please follow the below instructions, and let us know the results:

  1. First, if you have applied any backup policies to any groups, revoke them:

    In Acronis Management Server, right-click group -> View details -> Group policies -> Revoke

  2. Download and unpack Export and Remove Scripts into a folder on the machine with the Acronis Management Server;
  3. Browse to the folder and run export_machines_from_AMS.bat. This will export the list of the machines from the Acronis Management Server to machine_list(Backup).txt. Please verify that the list contains all the machines exported from the Acronis Management Server;
  4. Run Delete_machines_from_AMS.bat. Click Refresh in the Acronis Management Server. This will delete all the machines from management. If there are any left, please delete them manually;
  5. In Acronis Management Server import all the machines: All physical machines -> Import Machines from file -> select the Machine_list.txt (created previously). The machines will now be re-added to the Acronis Management Server;

    (!) Please note that all the machines must have the same access credentials.

    (!) If any of the machines fail to be added (e.g. offline when adding), then you can re-import the list again at any time, it will skip machines that were added already.

    (!) Importing machines may take a while.

  6. Move the machines into their groups if necessary. You can do this by right-clicking on group and selecting Add machines.
  7. Re-apply the backup policies to the groups/machines.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Di, 04/24/2012 - 11:02
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