AB&R10 on CentOS

Hello Hyphen Italia!

Thank you for finding time to open the thread regarding this issue. I understand your concern and will do my best to assist you.

We actually had some issues with CentOS, when the product freezed on the backup and we have a solution for it, please kindly check this article for the details.

Should the issue persist, we will need to take a closer look at the problem. Please gather the following information: 

1. Linux System Report
2. logs from var\lib\Acronis

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hello Yana,

Thanks for your help.
The kernel was already updated, but after running a general yum update the agent started working correctly.
Thanks again