ABR11 - Failed to send email on created backup jobs

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I'm getting the below issue in which I sent an email to support on created backup job. I found an issue from 2010-02-08 with no resolution: (http://forum.acronis.com/forum/20089). Wondering if anyone has been provided with a solution to the below issue from support. Test emails work with firewall on or off.

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 7/19/2011 9:00:02 AM
Backup plan: [None]
Task: [None]
Code: 20,250,627(0x1350003)
Module: 309
Owner: FVIGO
Message:
TOL: Command 'Sending e-mail' has failed.
Additional info:
--------------------
Error code: 3
Module: 309
LineInfo: 4a8728dc8a1c94f8
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: TOL: Command 'Sending e-mail' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819606
Fields: TraceLevel : 1
Message: TOL: Failed to execute the command. It is a command used for sending e-mails.
--------------------
Error code: 15
Module: 335
LineInfo: da7e497cf4160df4
Fields:
Message: Fatal error has occurred while reading from the socket.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x01350003+0x01350016+0x014F000F
--------------------

Di, 07/19/2011 - 15:29
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Hello Felix,

Thank you for your post. I will do my best to help you.

I am terribly sorry for the inconvenience but this specific error message could mean different things: "Message: Fatal error has occurred while reading from the socket."

Most likely you are using a specific mail server, could you try using gmail for example? You can setup your gmail account to forward e-mails as a temporary workaround.

Also, try specifying a different port in the e-mail notification settings, 2525 instead o 25 for example.

I found your case in our system and if you have any questions about it please let me know.

Thank you.

Mi, 07/20/2011 - 10:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ok I will try that when I get home, please note that I didn't have this issue at all with ABR10. It only started when going to ABR11. I did an uninstall of 10 and an install of 11 created new jobs and thus the email issue.

Mi, 07/20/2011 - 15:42
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We are experiencing this same issue. What was the resolution in the end?
Thank-you.

Do, 09/08/2011 - 20:58
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All of the emails and steps Acronis support told me to do didn't work and the only thing that made everything work w/o an issue was an update. I know that is not something you would want to hear but the fact is everything worked with the old Acronis version no significant changes done to the target system other than updates. Once the new version was installed various strange issues and they all went away with the next update of Acronis. I do now have emails that are listing times in UTC instead of Eastern which I'm in which again only started with an update as it was listing Eastern time before version I'm on now which is: ABR11 Build 11.0.17318

So, 11/13/2011 - 12:24
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I know this post is old. But maybe someone is still looking for solution (like me).
Enabling encryption and setting it to TLS (if possible) helped me to resolve the issue.

Fr, 03/22/2013 - 09:17
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