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Acronis Backup & Recovery 10 - Problem recovery from HO Autoloader

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Hi,

I am having this issue and would like your advice urgently.

Acronis B&R built 10.0.12497 was installed in WinSvr2003-32bit. The HP Autoloader (1x8 G2 AUTOLDR ) is physically connected to this server. When I try to restore the HDD using the autoloader as source (the correct tape is in the drive), the autoloader seems to be engage in a perpetual seek mode; even after 3 hours. Is there something wrong?

Pls advise urgently.

Anhang Größe
autoloader.jpg 280.78 KB
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Hello Lee,

Welcome to our forum and thank you for posting. I will definitely help you with this issue.

It is difficult to say what exactly causes this issue at the moment, however, I can recommend the following solution.

Please check this detailed KB article that has extensive steps for troubleshooting issues with tape devices. If it does not help, please collect the following report and contact our Support team so that we can investigate this problem.

I had to edit your second post and remove the e-mail address.

Please let me know if you have additional questions.

Thank you.