Acronis BackupRecovery Built 11639 - Installation Failled

Hello Xavier!

Welcome to Acronis Forum, we're glad to greet you here!

This error could have been caused by several issues, so support will need to take a closer look at the issue. Could you please kindly do the following?

1. Gather MSI log
2. Gather Acronis Info from the machine in question

After that please contact support directly with the information attached. Please note that should there be any procrastination with the reply from support's end, you can always let us know the case number, and we will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Hello Yana,

So what is the solution to this? I have exactly the same problem with BackupRecovery.11639_s_en.exe on a Windows XP SP3 machine (has all the latest MS fixpacks and addons installed)

Thank you.

Arthur Hoffmann.

Hello Arthur!

Welcome to Acronis Forum, thank you for joining us.

As mentioned, there can be several reasons for this case, so there is no Universal Solution and the situation requires investigation.

I will be able to find our the cause of the problem after analysing the diagnostic information, so could you please obtain it and attach to your next reply or PM to me as requested in this comment? 

Should you have any concerns - please share it with us, we will be glad to assist you.

Thank you for cooperation and understanding.

Hello Yana,

Thank you for your reply.

I have just tried to get this working on a brand new install of Windows XP, on which I have all service packs and fixes installed. I got exactly the same error.

This leads me to believe that something is wrong with the archive I downloaded from your site. Im currently downloading it again, just in case it is corrupted.

Should this new copy give me the same error, I will contact you again, with the information you requested.

Have a nice day,

Arthur.

Hello Yana,

I have just downloaded a new copy and this time it worked. It happily installed on my PC.

Thanks for your assistance.

Arthur.

Dear Arthur!

Thank you so much for keeping me posted and for letting me know that the issue got resolved. I'm really glad to know it and glad that you have sucessfully installed on your PC!

Thank you for your kind cooperation and patience. Do not hesitate to let me know in case you need anything or encounter any issue - I will gladly assist you with all your questions.

Thank you!