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Acronis Managemet Server delete all Backup Tasks

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Hello,

last weekend, Acronis Management Server deleted the backup jobs on nearly all machines. Without any user action all backup tasks are revoked. Why does the management server do something like that? Has somebody a similar problem or a solution?

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Hello Uli,

Thank you for posting. I will do my best to assist you.

Do you have Kaspersky anti-virus installed by any chance? We had similar reports of such nature in the past.

I would recommend to work with our Support in the case that you opened so that we can properly investigate and resolve this issue. 

If you need additional assistance, please let me know.

Thank you.

Hello Anton,

no, we use McAfee Antivirus. Today, I create a new backup plan an deploy this plan to several machines but these machines do not get this plan. In the local Log at these machines are no entry about the new backup plan. Have you any other ideas how I can resolve the problem.

Kind regards

Uli

Hello Uli,

Thank you for replying.

I am very sorry for any inconvenience, at this point the only thing that we can do is to assist our investigation. Our support representative asked your for some info, it would really help us if you could also try disabling the McAfee anti-virus and check if this problem re-occurs.

Please let me know if you need additional assistance.

Thank you.