Backup fails

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I just downloaded and install Acronis Backup & Recovery 10. Each time I have tried to backup, I get a failure. Do not know what to do. Below is the log file--any suggestions?

Ed Dressel
---

Log Entry Details

Type: Error
Date and time: 9/10/2010 1:16:29 PM
Backup plan: Backup 9/10/2010 1:14:01 PM
Task: Simple backup
Code: 66,038(0x101F6)
Module: 1
Owner: Edward Dressel@PLUTO
Message:
Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown Win32 error

Error code: 0xFFF0
code = 2,147,754,774 (0x80042316)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown Win32 error

Error code: 0xFFF0
code = 2,147,754,774 (0x80042316)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147754774
Message: Unknown Win32 error
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070021+0x0010C442+0x0000FFF0

Fr, 09/10/2010 - 20:21
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Beginner
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Kommentare: 1

Backup fails on home network.
True Image Home 2011, running the latest version.
Computer: HP dv9500 notebook, 2GHz Core 2 Duo, 4GB ram. running OEM Win 7-64 Home Prem.

I tried to backup to another Win 7-64 computer on my home network. When I run TIH in Win 7 on the laptop the backup fails. If I boot from a TIH recovery CD on my laptop over my home network the backup works. I can backup to an external USB HD attached to the notebook. So no problem with the TIH/Win 7-64 in local mode.

Suggestions appreciated.

Mo, 11/15/2010 - 02:43
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Hello all,

Thank you for posting and thank you for your help Jose.

Ed and Howard, I will definitely assist you.

Ed, most likely this is a VSS issue. Please check this post and simply disable VSS to run your backups. If you need VSS for your database, please try using Microsoft VSS.

Howard, without specific error message it will be difficult to determine the cause of the backup failure. I would really appreciate if you can send me a private message with this report so that I can assist you.

In case you need immediate assistance you can always contact our Support team directly.

If you have additional questions please let me know.

Thank you.

Di, 11/16/2010 - 19:13
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