Backup for MS SQL not allowed to backup local database, has errors while backing up others

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Hello,  I have searched for a long time and cannot find an answer to my problem.  I am running the latest build of B&R MS SQL server on a network of 4 computers.  I can remotely connect to the computer in question, however, I am only able to select 2 of the 3 databases to backup.  The databases are local, bckupexec, and sqlexpress.  The backup exec is leftover from a previous install of symantec backup exec software and is  a copy of the sqlexpress database.  When I try to add the local database it says error while connecting to MS SQL.  I can connect to the other two just fine, but when I perform the backup it doesnt finish.  I get an error every time that says "provide credentials that are appropriate to the computer you want to connect to."  I am using the same login/password for the task execution account as I used to remotely login, it is the admin username and password for the remote machine.

What do I need to do in order for the local database to be selectable, and to allow the backup to finish its job without getting a credential error? 

I found an article in the knowledge base saying to make the remote user a member of Backup Operators and Administrators, however, when I do this is won't let me remotely connect to the computer anymore.  as soon as I remove the Backup Operators from that user it connects again.  (I am restarting the Agent service after every change I make).  I also checked to see if Network Services had access to adjust memory quotas for a process and replace a process level token, which were also suggested in that article. 

Di, 09/29/2009 - 17:19
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Hello Craig,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

To find the exact reason of the issue please obtain the below information and create an e-mail request or contact Live chat service available on this page, under Contact us click on the Start here button and follow the step-by-step guide.

Here is the list of the diagnostic files we need for troubleshooting.

1) Acronis Recovery for MS SQL Server Management Console logs from the machine where it is installed:

C:\Documents and Settings\All Users\Application Data\Acronis\DatabaseBackup\Logs

2)  Acronis Recovery for MS SQL Server Agent logs from the machine where it is installed:

C:\Documents and Settings\All Users\Application Data\Acronis\FomatikAgent\Logs

3) MS SQL Server native logs from the machine where  Agent is installed:

C:\Program Files\Microsoft SQL Server\MSSQL\LOG

4) Task Service logs from the machine where Acronis Recovery for MS SQL Server Agent is installed:

C:\Documents and Settings\All Users\Application Data\Acronis\TasksService\Logs

5) Windows System Information File from the machine where Acronis Recovery for MS SQL Server Agent is installed.

6) Specify where the backup archive is stored (i.e. NAS device, local drive, FTP etc).

7) Check whether a database can be backed up successfully by means of MS SQL native utilities.

Thank you.

Di, 10/06/2009 - 10:49
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Hello, I have completed the above steps and sent them to you via the contact us page, it has been almost 2 weeks and I haven't heard anything back...

Case number 00392654

Di, 11/17/2009 - 14:44
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