Backup & Recovery 11 does not send eMail after backing up Virtual Machine under ESX 4.1

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Backup & Recovery 11 does not send confirmation eMails after backing up Virtual Machine(s) under ESX 4.1 after Upgrade from B&R 10. This problem concerns only backup up VMs under ESX with esx-agent. eMail confirmations are further sent by B&R 11 after Backup Up Windows machines with windows agents.

Di, 08/16/2011 - 07:09
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Hello,

I've the same problem on several customers.

I complete correctly the fields for the email notifications after a backup. Next i push the button to test. I receive a "test message".

But after a backup i receive nothing.

It's the same configuration. Backup of VMs with ESXi virtual appliance.

Need help.

Sa, 08/20/2011 - 08:01
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PARETO wrote:

Backup & Recovery 11 does not send confirmation eMails after backing up Virtual Machine(s) under ESX 4.1 after Upgrade from B&R 10. This problem concerns only backup up VMs under ESX with esx-agent. eMail confirmations are further sent by B&R 11 after Backup Up Windows machines with windows agents.

+1

Mi, 08/24/2011 - 12:58
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Hi all!

Thank you for your comments and for reporting the issue, it's really important for us. I have passed the information you've provided to the Testers team in order to proceed with reproducing the issue, as there are no known issues in our database that would match your description.

However we'll need some additional information. Could you please specify us: 

  1. Exact sequence of steps performed
    We need to be sure that the same steps lead to the same issue
  2. Your e-mail provider

Please let me know if you have any questions, I will gladly address them.

Thank you!

Mo, 08/29/2011 - 20:48
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Same issue I have 12 all tests work but no notification after backup so we have to log on to sites to confirm the backup has succeded

Mo, 09/26/2011 - 11:35
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Out of interest are you running ABR11 Update 0 (Which is build 17311)? I noticed there was some fixes listed in this build with E-Mail notification.

A copy of the release notes can be found at the following URL: http://www.acronis.com.au/support/updates/changes.html?p=10387

Mo, 09/26/2011 - 22:46
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ABR11 Build 17318 has also been released, hear is a copy of the release notes, it's mainly a patch version for people having issues with upgrade keys but a few other issues have also been addressed that might be worth looking into to see if they affect your install:
http://www.acronis.com.au/my/products/changes.html?p=10405

Di, 09/27/2011 - 06:17
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