Backup Taks failed

Hello Andreas Burger,

Thank you for choosing Acronis Backup & Recovery 10.

We have found your case in our system. Our Support Engineers will contact you via e-mail to resolve the issue.

Thank you.

Same Problem Over here with MS Windows 2008 R2 Server and Acronis Backup & Recovery Advanced Server 10

Ausführen der Backup- und Recovery-Engine fehlgschlagen. Zusätzliche Info: -------------------- Fehlercode: 2 Module: 218 LineInfo: 600f7166ce397da7 Felder: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe Nachricht: Ausführen der Backup- und Recovery-Engine fehlgschlagen. --------------------

please help!

ACONIS Backup & Recovery 10 Advance Server - Version Upgrade (Deutsch)

I´ve got the same problem and a few more:

--------------------------------------------------------------------------------------------------------------
Details
--------------------------------------------------------------------------------------------------------------
Typ: Fehler
Datum und Zeit: 14.12.2009 20:33:17
Backup-Plan: Backup 14.12.2009 15:10:32
Task: Voll-Backup
Code: 6.553.733(0x640085)
Modul: 100
Besitzer: Administrator@TRANSLAST
Nachricht:
Ausführung des Benutzerbefehls fehlgeschlagen: \\server02\c auf server02\batch\Exchange_stop.bat. Fehler: 1.
--------------------------------------------------------------------------------------------------------------

---------------------------------------
Details
---------------------------------------
Typ: Fehler
Datum und Zeit: 14.12.2009 20:33:17
Backup-Plan: Backup 14.12.2009 15:10:32
Task: Voll-Backup
Code: 66.561(0x10401)
Modul: 1
Besitzer: Administrator@TRANSLAST
Nachricht:
Systemfehler: '1.314'.
---------------------------------------

----------------------------------------------
Details
----------------------------------------------
Typ: Fehler
Datum und Zeit: 14.12.2009 20:33:17
Backup-Plan: Backup 14.12.2009 15:10:32
Task: Voll-Backup
Code: 66.551(0x103F7)
Modul: 1
Besitzer: Administrator@TRANSLAST
Nachricht:
Ausführen des Child-Prozesses fehlgeschlagen
----------------------------------------------

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Details
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Typ: Fehler
Datum und Zeit: 14.12.2009 20:33:24
Backup-Plan: Backup 14.12.2009 15:10:32
Task: Voll-Backup
Code: 11.863.304(0xB50508)
Modul: 181
Besitzer: Administrator@TRANSLAST
Nachricht:
Task 'Voll-Backup' fehlgeschlagen: 'Ausführen der Backup- und Recovery-Engine fehlgschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 2
Module: 218
LineInfo: 600f7166ce397da7
Felder: $module : C:\Programme\Acronis\BackupAndRecovery\mms.exe
Nachricht: Ausführen der Backup- und Recovery-Engine fehlgschlagen.
--------------------'.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

hi,
please help. i've go the same problem with my backup&recovery 10 installation-BUILD 10.0.11345 (first time backup of a RAID-5 system):

the backup was successful, but the validation of the backup was not successful:

#################################
Ausführen der Backup- und Recovery-Engine fehlgschlagen.
Zusätzliche Info: --------------------
Fehlercode: 2
Module: 218 LineInfo: 600f7166ce397da7
Felder: IsReturnCode : 1, $module : E:\PROGRAMME2\acronis10\BackupAndRecovery\mms.exe Nachricht: Ausführen der Backup- und Recovery-Engine fehlgschlagen. --------------------

#################################
i found some more errors in the errorlog:
##################################

------------------------------------------
Typ: Fehler
Datum und Zeit: 04.01.2010 19:09:37
Backup-Plan: Backup System
Task: Validierungs-Task
Code: 4.194.395(0x40005B)
Modul: 64
Besitzer: Administrator@TIVONA
Nachricht:
Validieren von Backup-Archiv 'Archiv(1)_2010_01_04_18_58_21_625D' vom Speicherort mit ID 'file:F:\acronis10\system\' fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 91
Module: 64
LineInfo: d143f4885f91eeaa
Felder: code : 8
Nachricht: Validieren von Backup-Archiv 'Archiv(1)_2010_01_04_18_58_21_625D' vom Speicherort mit ID 'file:F:\acronis10\system\' fehlgeschlagen.
--------------------

------------------------------------------------------------------
Typ: Fehler
Datum und Zeit: 04.01.2010 19:09:37
Backup-Plan: Backup System
Task: Validierungs-Task
Code: 66.038(0x101F6)
Modul: 1
Besitzer: Administrator@TIVONA
Nachricht:
Aktion mit der Partition '0-0' wurde abgebrochen.
Details:
Das Archiv ist beschädigt.

Fehlercode: 0x70020
Tag: 0xF5F8CBCF76155663
-------------------------------------------------

hi alexander,
i've got the same problem. see post downunder the thread. could you please help me, too. i've got a support license.

/kenan

I had the same issues with B&R 10 Server (standalone). German support sent me a download link with a new SnapApi (time stamp December 10th 2009, 08:56:51). After installing this fix it runs now smoothly.

Forellenblau

hallo forellenblau,
ich verstehe nicht, warum sich bei mir keiner meldet und mir diesen link nicht schickt, bzw. noch weniger verstehe ich, warum sie dir das per email schicken. ich dachte foren sind dazu da, dass man sowas dort rein postet, dasss alle was davon haben.

hast du den link noch? kannste mir den schicken? habe auch die deutsche version von b&r10.

gruss
/kenan

Hallo,

I have the same Problem.
Where can I get the patch for German language?

Thanks
Nils Steinbrück

Hallo,

I have the same Problem.
Where can I get the patch for German language?

Thanks
Nils Steinbrück

Hallo,

I have the same Problem.
Where can I get the patch for German language?

Thanks
Nils Steinbrück

Hello all,

Hi Oleg

here is the XML File.
Hope this will help solve the problem.

Hi Oleg,

here another error that shows up all the time. U might got a solution 4 than 1, too.

Hello Volker,

Thank you for the provided information.

According to the log file, the program is unable to resolve the path \ backupserver1 \ Download \

Please manage the task again specifying the IP address instead of  backupserver1. If this doesn't help, please register the license under your account on our web site and contact our Live chat service, our operators will help you to find the exact reason of the issue.

To get the access to Live chat service or e-mail support one should go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select Technical issue with product. Select FULL Version selection \Select product from drop down box.  Choose Live chat.

We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

Hi Oleg,

thanks for quick reply.
We solved the problem alreaddy.
But now we got error code 3621 on module 127, that requires your help. The log is attached.

Hello Volker,

Thank you for your reply.

These error entries can be safely ignored. The operations are still performed successfully and the backups and archives should still be consistent.

When any operation is performed with a backup in a centralized managed vault, Acronis Storage Node synchronizes its database with Acronis Management Server.

A report about any operation comes to the Acronis Management Server with an ID of the entity (backup ID or archive ID). When the IDs coincide, the Acronis Management Server produces an error in the log.

This has already been fixed and the fix will be available in the next officially released build of Acronis Backup & Recovery 10.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Guten Tag,
ich habe das selbe Problem. Können sie mir bitte den downloadlink für den genannten patch zur verfügung stellen?
Danke.

Bitte an diese Emailadresse antworten: info@betur.ch

Gruss,
R. Rickert

Hello Mr. Rickert,

Thank you for contacting us.

Please let us know the results, we should be sure that the program runs flawlessly. Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Hello Oleg,

I have the same issues with B&R 10 Advanced Workstation Build 10.0.11345.
The backup is always successful and the validation is always with error message!

Can you help?

Thank you.

Jürgen

I followed the instructions you gave me concerning a scheduling services malfunction but when I try to run Acronic One-Click Backup I get the following error message:

(0x0)
Tag = 0x0

What are my options to resolve this issue? Thank you.

Hello all,

Thank you for posting your question, I will be happy to help. 

Jürgen,

Most probably, your backups are corrupted. Please try to find the corrupted backup in the chain. The program allows you to validate the entire vault content or individual archives or backups. Probably, one of the backups in the chain is corrupted, you can find and remove it. A vault is available for access from the Navigation pane. Having selected the vault, you can browse the archives stored there and perform the validation. 

After that recreate the corrupted backup and see if the issue remains. If the issue still persists or if all backups in the chain are corrupted, please see this article for information on how to troubleshoot the issue with corrupted archives. 

Richard,

Launch the first Acronis One-Click Backup from the product:

- Start Acronis True Image Home 2010;

- Click Tools & Utilities -> One-Click Backup;

After the first Acronis One-Click Backup runs and completes successfully, all subsequent attempts to run Acronis One-Click Backup by clicking the desktop icon should also be successful.

I followed your instructions and ran the first Acronis One-Click Backup from Tools and Settings from the main program. The backup ran successfully. I then used the One-Click backup from the desktop icon and did not have an error message. It seemed to solve the problem. Thank you very much for your assistance. It's good to know that help is available when needed.

Richard

Hello Richard,

Thank you very much for expressing appreciation. I am really glad to hear that the issue has been resolved.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Hello,

we run into this issue with Backup&Recovery Server for linux:

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Details

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Typ: Fehler

Datum und Zeit: 06.04.10 16:09:22

Backup-Plan: Backup 06.04.10 16:08:22

Task: Einfacher Backup-Task

Code: 11.863.304(0xB50508)

Modul: 181

Besitzer: root

Nachricht:

Task 'Einfacher Backup-Task' fehlgeschlagen: 'Ausführen der Backup- und Recovery-Engine fehlgschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 2
Module: 218
LineInfo: 600f7166ce397da7
Felder: $module : /usr/lib/Acronis/BackupAndRecovery/mms
Nachricht: Ausführen der Backup- und Recovery-Engine fehlgschlagen.
--------------------'.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

System Info:
optiback:~ # rpm -qa | grep -i backupandrecovery
BackupAndRecoveryAgent-10.0.11345-1
BackupAndRecoveryBootableComponents-10.0.11345-1

optiback:~ # cat /etc/SuSE-release
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 0

optiback:~ # uname -a
Linux optiback 2.6.27.42-0.1-default #1 SMP 2010-01-06 16:07:25 +0100 x86_64 x86_64 x86_64 GNU/Linux

is there anything we can do to get it working?

regards
heiko

Hello schroeer!

Welcome to Acronis Forum, and thank you for finding time to report about the issue, I'll be glad to assist you!

I've carefully checked the log, but unfortunately it is difficult to identify the cause since this error may point onto several different issues. So we will need to take a closer look at the system and product state. Could you please collect the following information:

1. Logs from /var/lib/Acronis folder
2. Linux System Report

After that please register your product license in your account here, and submit a support request with this data attached. I would appreciate if you could let me know the case number, so that I could make sure it is handled in a proper way. (Case number can be sent via PM in order to avoid publicizing your sensitive information).

We really appreciate your cooperation. Should you have any further questions or face any difficulties with obtaining diagnostic information, please leave a comment here, we will be glad to help you!

I'll be looking forward for your reply!

Thank you.

hello Acronis Support Team

I've got the same problem with the Acronis True Image Server 2010.

The backup task works fine, but the validation aborts with errors.

My logfiel ist attached.

Can you send me the fix-link to (e-mail removed for privacy reasons) or better post it.

Thank you very much.

Greetings Simon Trummer

Hello Simon,

Thank you very much for your message. I will do my best to assist you.

I appreciate the attached log. It shows this error message - Operation with partition '0 -0 'was interrupted. | Details: | The archive is corrupted

To get this resolved, please try the following workaround. Check your source hard drive for errors.

Try saving your backup to a different location. If the issue re-occurs, then please refer to this Troubleshooting guide and try the solutions posted there. If it still fails to resolve this issue, please submit a support request with AcronisInfo attached and a brief description of the issue.

Please let me know if you have additional questions.

Thank you.

Hi,

we run backups every night on our ESX. We have 5VMs and 4 work without any problems by a backup plan. The 5th troubles from time to time displaying the loc file below. The other appliances have the same configurations.

Hello Volker Schmitt,

Thank you very much for posting about this issue. I will do my best to assist you.

I have analyzed the logs you provided, and it seems our software is reporting some connectivity issues. I would recommend to update your version to build 11639 and kindly let me know if the issue persists.

You can refer to our sticky post that explains in detail how to download and update your current build.

Let me know if you have additional questions.

Thank you.

Same problem on SBS 2008 with ABR 10.0.11345.

See the attached logfile.

Thanks for ypur help.

Hello Lutz,

Thank you for the provided information. 

Most probably, the issue is caused by conflict with the SQL Express VSS writer.

Disable the SQL Express VSS writer:

- Invoke Windows Services (Start-Run -> services.msc);

- Right-click on the SQL Server VSS Writer service and click Stop:

- Double click on the SQL Server VSS Writer service and set the Startup type to Disabled:

- Click OK.

Disabling the SQL Express VSS writer will not affect the product's performance. See also Microsoft TechNet Article: SQL Writer Service.

Sorry that does not solve the Problem.

Same errors occur with the task.

Hello Lutz Juwick,

Thank you for getting back to us. I am sorry the solution did not resolve the issue.

I would recommend to download and install the latest build of our software, which is 11639.

After that, please use Microsoft VSS instead of Acronis VSS. You can check this article for instructions.

If this fails to resolve the issue, please submit a support request with AcronisInfo report.

Please let me know if you have additional questions.

Thank you.

Ok without VSS the task is running fine.

I will test the Microsoft VSS as described in the above article.

0x70020
workaround on broken images - foreword:
The Windows Setup CD (bootable) has a repair function. you can use it in conjunction with manually mounting/copying as described here...

Basic Setup:
Use the BART-PE windows-from-CD or a second HDD with windows on it like in my case.
I run Win-XP and inserted the HDD to recover on another sATA Port.
So basically I can see an empty or damaged 2nd HDD on my XP system.

NOW:
Under XP I mounted the image which was commented "broken"
I formated and created partitions on the 2nd HDD using "ADD HARDDRIVE" from the ACRONIS HOME "extras"-menu.
(if you dont know the size of the partition to be created, just check the mounted image and you can see how big it should be)
You will have an empty HDD now (with partitions in my case)
Now copy ALL (even hidden) files from the mounted drive to the 2nd HDD.

The HDD will not yet boot due to "NTLDR missing".
I shutdown the PC, remove my XP system HDD, and reinstalled my VISTA-recovered-HDD to my primary sATA port.
I inserted the VISTA-Setup-CD.
Reboot the PC with the windows-setup CD.
Select your language and click the 1st INSTALL button. (or the other way around: 1st setup, 2nd language, does not matter)
The important thing is to select "Repair option" or "Reparaturoptionen" in the setup. Do not actually run the whole setup.
The Vista-setup would scan for a already installed system and repaired the HDD first time not correctly.
But I did the boot CD a second time and it repaired the NTLDR.
Now it runs with no problems. I am currently writing this mail from it.
-----------
not shure if I described it a bit complicated, just mail me for Q's.
-----------
I guess you could also install the HDD completely with vista from scratch and afterwards overwrite the whole HDD files with the mounted image files

Hello all,

I just wanted to let you know that we have released a new Knowledge Base article called:

- Acronis Backup & Recovery 10 Fails to Create a Backup Plan

I am confident that it will be useful to our forum community.

Thank you.