Backup to tape fails

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Acronis Backup & Recovery 11 Server for Windows: I had two plans cross paths where both jobs stopped with errors. After I realized I had a conflict, I deleted the job that was no longer needed and attempted to run a tape backup, it failed. Deleted the plan and recreated, it failed. used a new tape, failed. Reinstalled software, backup failed. Error listed below.

TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
Additional info:
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819606
Fields: TraceLevel : 1, $module : C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 90
Module: 67
LineInfo: ff11bd907bd9df10
Fields:
Message: Unknown ID. Cannot get a library using this ID.
--------------------

So, 07/24/2011 - 22:54
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Hello Doug,

Thank you for posting. I will do my best to help you.

We are currently investigating this issue, I apologize for the inconvenience.

I would recommend to contact our Support team with this report so that we can help you with resolving it.

Please let me know if you have additional questions.

Thank you.

Mo, 07/25/2011 - 11:11
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Hello,

We are experiencing exactly the same issue with backing up to a tape. We attempted many different options and nothing has yet worked. Looking forward to seeing what the solution is.

Please post when the issue is resolved.

Di, 08/09/2011 - 23:01
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Hello,

has this issue been resolved? We have the same problem (with acronis back & recovery 10 and 11). The error messages says:
TOL: Failed to execute the command. Der Befehl 'Backup' erstellt ein Backup der spezifizierten Daten zu dem spezifizierten Speicherort.
Zusätzliche Info:
--------------------
Fehlercode: 22
Module: 309
LineInfo: 8d165e86fb819606
Felder: TraceLevel : 1, $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Nachricht: TOL: Failed to execute the command. Der Befehl 'Backup' erstellt ein Backup der spezifizierten Daten zu dem spezifizierten Speicherort.
--------------------
Fehlercode: 3
Module: 329
LineInfo: 1cd98aae889424f9
Felder:
Nachricht: Backup ist fehlgeschlagen.
--------------------

best regards, xneceo

Fr, 09/02/2011 - 13:49
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Hello Chris and xceneo,

Thank you for your comments, and bringing this thread up. I'll be glad to share the solution with you.

This problem can be caused by different reasons, but currently the workaround is the following: 

1. Stop ARSM service. (Acronis Removable Storage Management Service)
2. Delete file C:\ProgramData\Acronis\BackupAndRecovery\ARSM\Database\arsm.sqlite
3. Start ARSM service.
4. Perform Detect Hardware and Inventory.
5. Start backup.

This should fix the problem. If it remains, please re-gather this report and send it to support alongside with the exact sequence of steps description.

Please let us know if you have any questions or concern, we will be glad to help you.

Thank you.

Mo, 09/05/2011 - 04:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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This did not actually fix the problem. I had the same issue. However I did call Acronis support and a developer helped sort out the problem. Apparently there is a fix for this issue in the latest release of ABR11.

Di, 09/27/2011 - 02:19
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