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Backup warning on Citrix

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I recently installed Acronis Advanced Server on a Terminal Server machine running Citrix (Windows Server 2003).

When I run a full backup, I get the following warning:

-------------------
Error code: 7
Module: 4
LineInfo: 12a0cbd65775f301
Fields:
Message: Cannot open 'last_backups.xml'
-------------------

It does give me a sizable .TIB file (not sure if it is complete). I haven't tried a full restore or anything.

Any ideas?

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Hello Edward,

Thank you for posting. I will do my best to assist you with this issue.

Without additional program logs it is difficult to say for sure what causes it. I would really appreciate if you could collect this report and contact our Support team directly.

Please let me know if you have additional questions.

Thank you.