Can not access Backups and Tasks - XML Parsing Error
After upgrading to the newest Build: 10.0.11647 i can no more access my tasks.
The management console starts, i see the dashboard can access the logs, start disk management but backups and tasks won't open.
in the logs there is this faulty xml parsing error.
I searched the knowledge base but all soultions about the xml parsing won't help. See error code below.
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Details
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Typ: Fehler
Datum und Zeit: 19.05.2010 13:27:20
Backup-Plan: [Keine]
Task: [Keine]
Code: 3.866.625(0x3B0001)
Modul: 59
Besitzer: pcconsulting
Nachricht:
XML-Parsing fehlgeschlagen.
Zusätzliche Info:
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Fehlercode: 1
Module: 59
LineInfo: 7679e7b9a7eb67e2
Felder: line : 1, column : 1, $module : C:\Programme\Acronis\BackupAndRecovery\mms.exe
Nachricht: XML-Parsing fehlgeschlagen.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode
Ereignis-Code: 0x003B0001
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I already installed the newest Microsoft XML Parsing component but this doesn't solve the problem.
Help i need help. And now you can't say please install the newest version. See attached logfiles (is log.xml but i renamed it to log.log)
I did all of these.
I will attach the AcronisReport.zip and a new log.
I really don't want to reinstall the hole backupsystem all the time a problem occurs. It really sucks...
Hello Lutz Juwick,
Thank you very much for getting back to us.
I am very sorry that the solution provided did not resolve the issue. If you experience any problems with your support case please let us know and we will take care of it.
Thank you.
Sorry here are the logfiles and the acronis info....
Please take a look at this
Hello Lutz Juwick,
Thank you for responding.
After carefully analyzing the logs that you kindly provided, it appears that the issue is caused by an empty instance file which for some reason failed to get updated. Please navigate to the following location on your machine:
C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Instances and locate the file with this name: A268C492-A631-47FA-90EE-63A4107C44E4
Please delete that file and restart the Acronis Managed Machine service. I am confident that the initial issue will be resolved.
For our forum community members, for issues related to "Failed to parse the XML" or Similar Entries in the Log I would still suggest to use the following article and not perform any other steps unless suggested by an Acronis support engineer.
Please let me know if you have additional questions.
Thank you.
Ok seems working again.
Thanks for your help
Hello Anton Deev
I have exactly the same problem since two days.
The log and stat clearing does not solve anything.
Attached is AcronisInfo.zip.
No Log as I have cleared it as recommended in the Article.
Regards
Eric Vincenot
Hello Eric,
Thank you for your post. I will definitely resolve this for you.
I hope that the AcronisInfo report was generated after you have performed all the KB article solutions, otherwise you will need to re-create it again so that I can help you.
According to the current set of AcronisInfo, please delete the following file - AC6153E7-7B7C-4997-8841-B82958C04ED5 which is located here:
C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Instances
After that, please restart the Acronis Managed Machine Service.
Please let me know if you need additional help.
Thank you.