Can not import Machines in AMS could not establish a trust relationship
I installed the agent on a remote systems, and set it up with a domain account, I attempt to add the machine using eith the same domain account or my own and I get a failed trust error. I have replicated this on two systems. Firewall is not on, both systems are Windows XP, MMS is running and AMS is running on the server.
Here is the output of the error
Failed to add machine 'USTOxxxx.bob.com'.
Additional info:
--------------------
Error code: 11
Module: 131
LineInfo: 9e714b4858a63cad
Fields:
Message: Failed to add machine 'USTOxxxx.bob.com'.
--------------------
Error code: 5
Module: 131
LineInfo: 9e714b4858a63cfd
Fields:
Message: Failed to establish trust relationship.
--------------------
Error code: 1
Module: 131
LineInfo: 242020ae9fa26298
Fields:
Message: Failed to connect to the machine.
--------------------
Error code: 3
Module: 173
LineInfo: 67e2725e54112c8e
Fields:
Message:
--------------------
Error code: 3
Module: 173
LineInfo: 1c13eceb3832891e
Fields:
Message: Error: Cannot establish connection. Check the specified machine address and make sure that the agent is installed on that machine. Also, check the configuration of the machine's firewall.
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I can connect directly without a problem, how do I know if it is talking to the license server?
If you can connect directly, license is ok - if it were not, the connection would be refused.
You can try to add the machine from the agent's side - connect to machine directly, in options->machine options select 'managed by management server' (not an exact wording), specify AMS address.
Hello Jay and dev-anon,
Thank you for your comments! Dev-anon, thank you for help.
Jay, dev-anon is right. I just wanted to add that such error occurs also in case the components are of the different builds. Please check the build number on the Agent and the AMS, and, if needed, install the latest one.
We would appreciate if you could keep us posted. If none of the solutions help, please gather Acronis Info, then open a support request and let us know it's number, we would like to help you with the problem.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!