Cannot back up to the deduplicating vault

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Beiträge: 3
Kommentare: 1

After reinstalling the Acronis software I get this below error everytime when going to my vault just for this server. I have had successful backups. But I had some errors and the only way I could see to clear them is by reinstalling. What is the fix for the below? Deduplication is installed, and I have enough licenses for dedupe.

Log Entry Details
Type: Error
Date and time: 11/3/2010 10:58:37 AM
Backup plan: FS_Inc
Task: Incremental backup
Managed entity type: Machine
Managed entity: F0010SVR3.corp.wehrenberg.com
Machine: F0010SVR3.corp.wehrenberg.com
Code: 11,863,304(0xB50508)
Module: 181
Owner:
Message:
Task 'Incremental backup' failed: 'Cannot back up to the deduplicating vault. Either Acronis Backup & Recovery 10 Deduplication is not installed on the machine or there is no license for deduplication.
Additional info:
--------------------
Error code: 4
Module: 202
LineInfo: 9998348369219e69
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Cannot back up to the deduplicating vault. Either Acronis Backup & Recovery 10 Deduplication is not installed on the machine or there is no license for deduplication.
--------------------
Error code: 9
Module: 202
LineInfo: 9641d5a26ddf9896
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to check the license key. The key is disabled.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00CA0004+0x00CA0009

Mi, 11/03/2010 - 17:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Beiträge: 24
Kommentare: 3268

Dear Harold!

Thank you for finding time to open the thread regarding this issue! I completely understand how confusing the situation is, and I'll be glad to help you!

The main error here is not about Deduplication, but: 
Message: Failed to check the license key. The key is disabled.

It means that the Deduplication cannot check the License Key at the License Server. There are several possible reasons for that, but let's focus on fixing the problem.

We have this issue reproduced, solved and described in the Knowledgebase. Please follow these instructions in order to resolve the problem.

This issue is important for us, and we would like to make sure that it's solved to your complete satisfaction. Please, keep us posted, if possible.

Should the problem remain, please gather Acronis Info and submit a support request with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fr, 11/05/2010 - 13:59
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