Cannot check the license key???

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 5
Kommentare: 8

All of a sudden ABR11 SBS Advanced Server stopped working and repeatedly errored claiming the local SBS 2011 server could not contact the Licence Server;

1 Information 18/05/2012 21:11:38 Command 'Backing up' is running.
2 Error 18/05/2012 21:11:43 Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_vs
Message: Command 'Backing up' has failed.
--------------------
Error code: 1
Module: 408
LineInfo: 9418a040040a4e4b
Fields: $module : disk_bundle_vs
Message: The feature is not available.
--------------------
Error code: 10
Module: 202
LineInfo: 9641d5a26ddf9810
Fields: $module : atie_license_addon_vs
Message: Cannot check the license key. Either Acronis License Server is unavailable, or the license key data is corrupted. Check connectivity to Acronis License Server and run it to manage licenses.
--------------------
Task 'Incremental backup' has failed on machine 'LGN2.langdon.local'.

Can someone advise what the problem is?

Fr, 05/18/2012 - 20:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Beiträge: 11
Kommentare: 38

Is your installation from an update to the latest build (11.0.17437) or is it a fresh install?

I had license server issues with about 5 machines approximately a month after updating Acronis. By default, Acronis agents will run for 30 days without a successful connection to the license server, after which they stop functioning.

I ended up uninstalling acronis and running the cleanup utility and re-deploying my agents and license server (and management server, and......)

Fr, 05/18/2012 - 20:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Beiträge: 36
Kommentare: 66

It's look like similar to this:
http://kb.acronis.com/content/30947

I get similar problem with Feature is disabled. Cannot check license key. It look like ABR11 (17437) have issue with loosing license key info by agent. There is 2 solutions. First with revoking license key is present in article above. If this not working second solution is reinstallation of agent on this machine (before reinstallation you need to revoke license)

Mo, 05/21/2012 - 12:07
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