Cannot create backup to local disk or USB drive

Thread needs solution
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Beginner
Beiträge: 2
Kommentare: 1

Just bought backup and recovery advance after Loving the true workstation product and came back. Went to forums and saw many having this or familiar problem. Already tried the Policies under Manage of disks to turn on. Still does not work. Does not work on hard drive either. Cannot continue until this is resolved. Wanting to create images as seamless as the older product. Please guys get back to the quality product you had and let me know what is going on ASAP.

Log Entry Details
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 12/14/2010 4:10:17 PM
Backup plan: Backup 12/14/2010 4:09:29 PM
Task: Simple backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: kyle@JETBOOK
Message:
Task 'Simple backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown Win32 error

Error code: 0xFFF0
code = 2,147,754,774 (0x80042316)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147754774
Message: Unknown Win32 error
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002+0x000101F6+0x00070021+0x0010C442+0x0000FFF0

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Di, 12/14/2010 - 21:32
0 Users found this helpful
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Forum Star
Beiträge: 24
Kommentare: 3268

Hello Kyle,

Thank you for finding time to open the thread, and report about the issue, I appreciate it. I understand your concern, and will be glad to help you!

Unfortunately due to the lack of sufficient investigation information it is hard to say for sure what exactly caused this issue. It's related to the SnapAPI drivers being unable to properly access the drive, and take a snapshot, but it's still not clear what exactly's causing it.

Before we proceed with the investigation, I'd advise you to follow the instructions mentioned in these 2 articles: 1514 and 15725. Both of them are related to SnapAPI update and options.

Should the problem remain, please gather Acronis Info and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mi, 12/15/2010 - 11:16
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