Can't Edit Backup plans and task

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I have a Acronis Backup & Recovery 10 (build 10.0.11345). I can't seem to edit my backup plans.

Anyone having the same issue? or fix for it ?

Mo, 09/20/2010 - 16:33
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Hello Tech Support!

Welcome to our Forum, we're glad to greet you here! I understand your concern and will be glad to address it!

Backup editing issue may be related to the Scheduler malfunction or glitch, but before we proceed with investigation I'd like to offer you a solution, which should resolve the problem.

We have recently released the newer version of Acronis Backup and Recovery: Update 3, build 12457. It has major issues fixed and the Scheduler updated. Please download it from your account and update the product. It should solve the issue.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Di, 09/21/2010 - 13:12
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Thank you.. I am downloading it now hopefully it should work. Does it require a reboot on the server? I want to know so i can schedule to reboot maintenance.

Thanks!

Mi, 09/22/2010 - 20:04
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Hello Tech Support!

You're more than welcome, but let's wait till we're sure it's working.

Update to the latest build normally doesn't require a reboot, so we're not expecting a reboot request in your case. Feel free to update the product!

Thank you!

Do, 09/23/2010 - 09:58
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it updated the acronis build 12457 but I am still having the same issues. Still cant "edit or delete" a backup Plan.

I created a new backup plan and i could edit it but not the old

Fr, 10/01/2010 - 23:35
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Dear TechSupport!

Thank you for your comment and for keeping me updated.

In this case we need to take a closer look at the issue. Could you please try the following steps: 

  1. Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
    task zap
     (!) This will erase all traces of all the tasks.
  2. Update Scheduler as mentioned in this article
  3. Reboot the machine
  4. Recreate the tasks

Check whether the issue remains. Should it be present, gather the following information:

  1. Exact sequence of steps performed
  2. Backup settings screenshot
  3. Acronis info from the problem machine
  4. Screenshot of the issue

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mo, 10/04/2010 - 08:46
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Hi Guys,
I am having issue with backing up one server 2008r2, see error below.
Backup plan is centralized and run with the same credentials for other servers.
I repaired agent and installed new version (11.5.39029)

Services :
Acronis Managed Machine Service - log on as Domain Admin
Acronis Remote Agent Service - log on as NT AUTHORITY\NetworkService
Acronis Removable Storage Management Service - log on as Domain Admin

Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_39029
Message: Failed to execute the command.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_39029
Message: Failed to get archive URIs from location 'arl:/C4AC6F52-8CEB-44B3-9B3D-2C0F85E10005/6F7AC40C-2E91-4828-B830-FBD0372BFB7B'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc72
Fields: IsReturnCode : 1, $module : disk_bundle_vs_39029
Message: Failed to get archive URIs from location 'arl:/C4AC6F52-8CEB-44B3-9B3D-2C0F85E10005/6F7AC40C-2E91-4828-B830-FBD0372BFB7B'.
--------------------
Error code: 46
Module: 64
LineInfo: 97675718d2b52d2d
Fields: path : file://rodairnas\Acronis_Vault, $module : disk_bundle_vs_39029
Message: Failed to open the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21fc2a
Fields: function : NtOpenFile, filename : \\?\UNC\rodairnas\Acronis_Vault\, $module : disk_bundle_vs_39029
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147943726, $module : disk_bundle_vs_39029
Message: Logon failure: unknown user name or bad password
--------------------

Do, 02/26/2015 - 15:36
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Hi Hernan,

1. Please specify the target via IP address instead of the domain name. If there are DNS issues and the share cannot be accessed using the DNS name of the NAS or the server with the share then accessing it via the IP address should resolve the problem.

Use ping command to check the connection.

2. Please specify admin credentials to this share in format "IP\admin name".

3. Please check that this user does have permissions to access this share.

4. Disable the Firewall on the server with the network shared folder and on the Windows Server with Acronis Agent for Windows installed and check the behavior.

5. Check the MMS user permissions as described in the userguide and in the KB.

P.S. for the service Acronis Removable Storage Management Service it is recommended to specify Local System as user.

Mo, 03/02/2015 - 17:00
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