centralized vault are not distributed to agent

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hi
I use the trial version of Acronis B&R 10 Advanced Workstation.

When I on the AMS create a centralized vault, this vault is not available on the agents.
The manual says: "As soon as the management server administrator commits to creating a centralized vault, the vault path and name are distributed to all machines registered on the server. The shortcut to the vault appears on the machines in the Vaults > Centralized group. Any backup plan existing on the machines, including local plans, can use the centralized vault."

On the agents I have configurated the AMS as centralized management.

What do I wrong?

gr. Maarten

Fr, 06/25/2010 - 08:43
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Hello maarten,

Welcome to our Forum, we're glad you joined us! I completely understand your concern and will be glad to assist you.

Unfortunately due to the lack of sufficient diagnostic information it is hard to say what exactly went wrong. Could you please specify: 

  1. Exact sequence of step performed
  2. Exact description of the issue and, if possible, the screenshot
  3. Acronis Info

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mo, 06/28/2010 - 13:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Yana,

The problem is solved. AB&R was running on the agent and the configuration was OK but I was forgotten to put the agent on-line with the AMS.

thanks,
Maarten

Do, 07/01/2010 - 07:06
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