Eroor 0x640012

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Beiträge: 1
Kommentare: 0

Hello,

Since few days, the backup job fails with the error code 0x640012.
Not fixed after reboot of the computer.
The backup target is a NAS
Here is the log
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Détails des entrées de journal
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Type : Erreur
Date et heure : 02/10/2010 23:33:33
Plan de sauvegarde : Sauvegarde PC
Tâche : Sauvegarde hebdomadaire
Code : 6 553 618(0x640012)
Module : 100
Propriétaire : Pierre
Message :
La fonctionnalité est désactivée.

Code d'erreur :0x640012
FeatureName = "FEATURE_ATIE10_COMMAND_LINE_TOOLS"
Tag: 0x9418A040040A4D43
Acronis Base de connaissances : http://kb.acronis.com/errorcode/

Code d'événement :

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Any idea ?

Thanks in advance

Sa, 10/02/2010 - 19:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Beiträge: 24
Kommentare: 3268

Hello Pierre!

Welcome to our Forum, we're glad to greet you here! I understand your concern and will be glad to help you.

Unfortunately due to the lack of sufficient diagnostic information it is hard to identify the exact cause of the problem, and in order to solve the issue we need to localise one. Please gather the following data: 

  1. Acronis Info
  2. Exact sequence of steps performed
  3. Backup task settings screenshots

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mo, 10/04/2010 - 09:55
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