Failed to add the specified machine to the group

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Error
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Failed to add the specified machine to the group.
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Details
Code: 11,337,731(0xAD0003)
Message: Error: Failed to establish local connection to Acronis Managed Machine Service. Make sure that the service is installed and its status is Started.

Code: 196,610(0x30002)
Message:

Code: 65,520(0xFFF0)
Message: The system cannot find the file specified

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The license server and the central management are installed in the same machine - acronisA.

when i try to add acronisA to the "physical machine" but it failed.

The Acronis Managed Machine Service is already started and I do not understand why it happened.

I am stucked and cannot proceed anymore. Can anyone guide me ?

Thank you.

Fr, 12/31/2010 - 02:49
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Kommentare: 3268

Hello Yi Ling Lim!

Welcome to our Forum, we're glad to greet you here! Thank you for finding time to open the thread regarding this problem. I will be glad to help you with it.

Common process of adding the machine to the group starts in the following way: User chooses to add the machine to AMS -> AMS makes a request to the mms service.

And here's when your process got stuck. Somehow the mms.exe is not available for AMS. There can be several reasons for it, and in order to localize the exact one, we need to take a closer look at the problem.

Before we proceed with obtaining the diagnostic information, please make sure that mms service is running both on AMS and on the Agent machine. Should they both be started, and the issue remains, please gather Acronis Info and either contact support directly with the information attached or send it to me.

This data will help us to localize the cause, and find an appropriate solution for it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fr, 12/31/2010 - 05:44
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