Failed to create volume snapshot. Windows XP

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Start a backup of C to a folder on C.

Anhang Größe
log.txt 1.27 KB
report.txt 62.18 KB
acronisinfo.zip 1.05 MB
Do, 03/10/2011 - 08:23
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Hello Tommy!

Thank you for finding time to join us and report about the issue. I understand your concern, and will be glad to help you.

First of all please note that we strongly do not recommend to make the image of the C: drive to the folder on it, as it may lead to different problems. We would strongly recommend that you choose any other suitable location to place the backup and check whether the issue remains.

The report you've kindly attached also indicates errors on the C: drive. Please go to Start -> Run -> cmd and in the command line, that will open, issue the following command:
chkdsk /f /r
and reboot the machine.

Upon booting Windows will perform the checking of the disk and will fix all the errors of the file system and the drive, if any.

Should the issue reoccur, please gather all the diagnostic info once again, and send it to us.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Do, 03/10/2011 - 16:21
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Hej
chkdsk did not find any error.
Made a new partion on the same disk with letter x.
Backup of c to x.
Same error.

Anhang Größe
60121-94564.zip 1.54 MB
60121-94567.zip 1.38 KB
60121-94570.txt 86.1 KB
Mo, 03/14/2011 - 10:34
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Hello Tommy,

Thank you for the follow-up.

According to the new logs that you were so kind enough to send us, this issue occurs because there is a conflict with the SQL Express VSS writer. In order to fix this issue you will need to disable it and it will not affect our program's performance.

Please check this article for the solution and additional information and if you run into any other problems, please let us know.

Thank you.

Mo, 03/14/2011 - 12:29
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Hej
Did as you suggested and
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Task 'Simple backup' succeeded.
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Thanks!

Mo, 03/14/2011 - 17:29
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Dear Tommy,

Thanks a lot for getting back to us, we really appreciate it!

I'm glad to know that the issue got solved. Thank you for your cooperation.

Should you need anything else or face any problem - let us know, we will help.

Thank you!

Mo, 03/14/2011 - 20:44
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