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Failed to read data from the disk

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when i backup the server C: at the around 28% show the error
Anyone know how to fix it ?
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Log Entry Details
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Type: Error
Date and time: 1/17/2013 2:33:07 PM
Backup plan: Backup 2010-06-21 10:27:16 AM
Task: Incremental backup
Code: 66,036(0x101F4)
Module: 1
Owner: sr_cddc1@CINDA
Message:
Failed to read data from the disk.
Failed to read from sector '81,487,865' of hard disk '1'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code:

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0 Users found this helpful

Hello Weber Lee,

Thank you for posting the error in our forum.

The most common cause for this message is an error on the related volume or disk.

Please check the partition for errors:

  • Go to the Command Prompt (Start -> Run -> cmd);
  • Enter the command:
  • chkdsk DISK: /r

    Where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine.

    You can find the complete set of actions and information in this article from our knowledge base.

If there is anything else we can do for you, please let me know.

Thank you.

I have a similar issue. In my case I have 3 installed HDDs (separate drive letters C:, D:, E:). How do I identify which is disk '1'? I'm guessing this is the same correlation as in Windows 7, Disk Management that shows both "Disk n" and the partitions into drive letters. Is that right?. I have not been able to find this information in True Image 2013 itself.

Thanks

Hello Steve Wang,

Thank you for your post.

Please be aware, that you posted the question in the Acronis Backup & Recovery Forum, and not into the True Image 2013 by Acronis Forum section.

You are asking about how to identify disk drives in the Acronis Report. The order is the same as the physical order on your disk drives. Additionally the disk size parameter should give you the information, that let you identify the drives and volumes in this report. See this article for more information from our knowledge base.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Hi Peter,
Apologies for posting in the wrong forum - I was searching for keywords and didn't pay enough attention to the forum category.
Thank you very much for you help.
Kind regards,
Steve