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Hard Drive Won't Back Up, Will Clone

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Hi,

I have a hard drive that will clone using HDClone, no issues. I am unable to create a backup of this drive, others work fine, using Backup and Recovery 11. The backup task will hang at 20%. Hard drive status light is blinking for activity.

Any thoughts?

--GNTX

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Hello Gentex User,

Thank you for your posting! 20% indicate, that the issue is related to the snapshot created prior the actual backup. To locolize the issue I'd first of all recommend to disable the Volume Shadow Copy (VSS) service in the backup plan and check if the backup is created successfully after that. If the process does not hang at 20% with the disabled VSS, then we should troubleshoot in this direction. The general instructions on how to troubleshoot the VSS issues you'll find in the following article. If the issue persists with the disabled VSS, please refer to the following article

Thank you,