Huge problems with one client

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Hi,
i have severe problems with one ABR 10 client. It began when I was forced to move the ABR Server to another location. I decided to uninstall all clients, remove the license and ABR Server, and installed both on a new server.

The problem is that I wasn´t able to uninstall the Acronis Agent from the mentioned client, neither via the windows remove software, or the Acornis Cleanup Utility (which crashes). I also wasn´t able to install/update remote or locally to the client.

I then found out that the client was trying to contact the old license server DNS name (which doesn´t exist anymore), so i added an DNS Host entry to the new license server. After I´ve done that, i was able to install the agent via remote console. But I think the installation is somehow corrupted: When I want to plan a Backup task, i can´t select the Disk to backup, all I get is: "0 Disk, 0 Volume, (0 bytes)". I can select Files/Folders, but this is not the way I want this client to be backed up.

Any hints? This client is critical to out production, so i need to get this backup work.

Do, 05/27/2010 - 09:58
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Hello Philipp Zimmermann,

Thank you for your post. I will do my best to assist you.

Most likely the issue is caused, like you mention, by a corrupted installation. The SnapApi component did not install properly, which is in charge of hard disk operations.

I will send you a private message with a download link for the latest SnapApi driver update. Please install it and if you are still having issues, I would really appreciate if you can send me an AcronisInfo report. This will allow us to troubleshoot this problem. Attach a screenshot of the backup task where it shows 0 Dis, 0 volume please.

Just in case, you can also contact our support directly if you need immediate assistance.

Let me know if you have additional questions please.

Thank you.

Do, 05/27/2010 - 10:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks, it seems to work now with the SnapApi drivers you provided me.

Di, 06/01/2010 - 09:25
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