I can't restore my C:/ partition

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Hi,
After choosing to restore a partition and choosing my backup archive I did a week ago, it gives me the summary and asks me to reboot. However when I press reboot I get the following error:

E003F003E: Failed to activate Cronis Bootable Agent.

Error opening the file.

After that nothing is happening. I cannot restore the backup I have.

I also get an error when I try to create bootable rescue media.

E003F003E: Failed to build the bootable media.

Failed to create random access read stream of the file C:\Program Files\Cnmmon Files\Acronis\MediaBuilder\bootwiz.sys. (0x3F003E) Tag = 0x4B36F3A35505E75F Error opening the file. (0x40007) function = "OpenFileW", filename = "\\?\C:\Program Files\Cnmmon Files\Acronis\MediaBuilder\bootwiz.sys" Tag = 0xF35F747B3B21F811 The system cannot find the path specified (0xFFF0) code = 80070003) Tag = 0xBD28FDBD64EDB8A6\

In this second error for bootable rescue media I can see Acronis has the wrong folder, there is no Cnmmon Files, it's Common Files. I tried to rename Common Files to Cnmmon Files but windows says access is denied

Di, 11/03/2009 - 02:30
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Is there a downloadable ISO file available in your Acronis account? If so, you could create a CD from that and try it.

Fr, 11/06/2009 - 07:01
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Hello,

Thank you for posting your question, I will be happy to help.

We have just officially updated our Acronis Backup & Recovery line of products to the new build under the number of 11345. For more information on the improvements we've introduced in this build you can refer to this page. Please log in to your account on our web site to download the installation file. You can learn more on how to download the latest build in this article. 

Please update the components and see if the issue remains. This should resolve the issue you have experienced from within Windows. Also please try to create Acronis Bootable Rescue Media by means of the latest build. 

Also, as it was mentioned by Mudcrab, you can download the appropriate ISO file after logging in to your account (the serial number should be registered). You can find the information on how to download the appropriate ISOLINUX file in this article. 

Please let us know the results, we should be sure that the program runs flawless for you.

Please let me know if the provided information is not clear or if you have any other question. 

Thank you.

Sa, 12/05/2009 - 08:15
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PLEASE PLEASE HELP...

without checking the compatabilities, I backed up all my computer hard drive "C"
to my other internal harddrive "F' i went from operating system XP HOME,to Windows 7
Ultimate.. after all was said and done,I renstalled the CRONIS Backup and Recovery disc.

the version i am using of the Cronis is version 9.0.
it installed ok,but when i went to open it so that i may restore my files,a msg came back saying that windows has blocked the opening of this program due to incompatabilities..

everything I own and have are in that backup..

PLEASE PLEASE HELP..

thank you..

Joseph

So, 12/06/2009 - 01:34
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Problem solved..

I figured it out

if anyone should happen to have the same problem..
please feel free to contact me... as i will share what little knowledge i have without reservations..

Joseph.
PS.. where is all the help on this forum?????

So, 12/06/2009 - 17:54
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I'm having a problem understanding how to restore the image I created from c: or one drive to e: of a second drive.
I am using Acronis True Image PC Backup & Recovery, Windows XP Pro.

On a previous machine I was using version 7, to me, it seemed a lot easier.

Is there something I'm missing while attempting to restore an image? Also, unlike ver.7, I don't see the partitions I've allocated.
Disk 1: C:OPSYS, D:DATA
Disk 2: E:IMAGE, F:SPARE

The "clone" automatically copies to E: Is this normal?

Mo, 12/07/2009 - 21:28
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Hello all!

Thank you for finding time to report about the problems you have faced, I will be glad to help you with it!

Dear Joseph, thank you for your comments and please accept our apologies for we didn't reply on time. Thank you for specifying that the issue got resolved, and I would appreciate if you could kindly specify the solution to the community!

From my end I regret to inform you that Windows 7 is supported only by Acronis True Image Home 2010, other Acronis True Image products officially do not support this OS, wasn't tested on it and we do not guarantee the stability of work and safety of the data.

As a workaround here we can use the Acronis Bootable Rescue Media CD you could have created by means of the product itself (Tools -> Create Bootable Rescue Media). Should you use version 11 or lower, you need to contact support directly in order to obtain the *iso and the instructions how to burn it onto the CD.

Boot you machine from the media created and choose the files to recover and target destination. Please note that programs backed up in Windows XP won't work after recovery on Windows 7 due to the peculiarities of OS architecture.

I would appreciate if you could kindly let us know whether you have any further concerns - we will be glad to help!

Dear Ralph, thank you for your question. We have changed the GUI recently, but the principles of work are still the same. I would advise you to take a look at the chapter 11 in the User's Guide - it contains the detailed description of the recovery process.

Should something still be confusing - do not hesitate to ask us directly or leave a comment here.

Thank you in advance for cooperation!

Mi, 02/10/2010 - 13:59
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