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informacion respaldo a cintas problema

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error code:136
mensaje: no es posible utilizar la unidad de cintas sin un controlador instalado correctamente.
can not use the tape drive without a driver installed correctly.

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Are drivers for the tape device installed correctly? You can read about it here - http://www.acronis.es/support/documentation/ABR11.5/index.html#14468.ht… - are any of limitations listed there applicable to your configuration?