Mangement Service Console couldn't opened / can't connect to localhost

Thread needs solution
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Fehler
Failure
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Kann nicht verbinden zu 'localhost'.
can't connect to 'localhost'
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Details
Code: 11.468.820(0xAF0014)
LineInfo: 0x175E82EA6697B948;

Nachricht: Acronis Managed Machine Service wird initialisiert.
Message: Acronis Managed Machine Service will be initialized

Code: 5.242.881(0x500001)
LineInfo: 0x6DDB03E02A4503C4;

Modul: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Nachricht: Gewinnung des Parameters 'Windows name' fehlgeschlagen.
Message: Failure to get parameters 'Windows name'

Code: 1.311.726(0x1403EE)
LineInfo: 0xC523D9A02D03D484;

Nachricht: Aufzählen der WMI-Klassenobjekte fehlgeschlagen.
Message: Failure to count the wmi-class objects

Code: 65.520(0xFFF0)
LineInfo: 0xBD28FDBD64EDB8C1;

Nachricht: Zugriff verweigert
Message: Access denied.

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Ich benötige dringend Hilfe!
I need help!

Herzlichen Dank!
thanks a lot!

Viele Grüße
greets

Fr, 08/05/2011 - 08:50
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Hello Marc,

Thank you very much for your post. I will certainly help you with resolving this issue.

Most likely it is caused by the user under which the Acronis Managed Machine Service is launched not being a member of the Administrative group.

I would appreciate if you could take a look at the following KB article which has the solution.

If it does not help please contact our Support team directly with this report so that we can help you with resolving it.

Please let me know if you have additional questions.

Thank you.

Fr, 08/05/2011 - 10:27
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Hello Anton,

the user is the Standard AcronisUser ".\AcronisAgentUser". I have uninstalled the whole version of Acronis with Cleaner Tool und delete the left over registry inserts manually. Then i restart the server and wanted to install the Acronis Backup Recovery again. The installation process was ok but if i wanted to start the Acronis Backup and Recovery Console i got the same failure like before.
The only thing that i noticed was that i get an message mask while the installation process ran that i had to open the tcp port 9867. Is this the reason to this failure?

Antoher Question: How can i reinstall Acronis without any restart of the server? I can't restart the server always because it's a "live system".

thx

Mo, 08/08/2011 - 10:30
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Cannot connect to Localhost!
What kind of BS is this? I just want to dupe a hard drive from a backup and the damn program will not even boot up without crashing. I tried all of the solutions to no avail so then I tried to upgrade from BackupRecovery.12497_s_en to BackupRecovery.13762_s_en and I get failed update Code: 013795829. WTF!

So now I got a bunch of backups that I cannot used. Thanks Acronis for making me waste hours toward the end of nothing.

Fr, 09/16/2011 - 17:48
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