No Fixed Disk Showing When Choosing A Simple Backup

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I have tried all the following to create a backup and cannot see the fixed hard drive no matter what I try. I have windows 7 professional installed one the first laptop to image.

Items tried
1) Downloaded and installed the latest version of acronis 10 worstation and created a bootable disk
2) Downloaded the latest acronis 10 bootable media directly from website
3) Run a chkdsk

I need to run this from a boot disk has I have 7 more exactly the same to image.

I have used acronis from from the original 10 to 11 workstation to echo workstation but I cannot get the fixed drive to show which ever boot disk I use.

The laptops are brand new fujitsu esprimo mobiles and have a simple basic disk that is NTFS

Any solutions would be grateful

Di, 03/09/2010 - 00:14
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Hi Russell. You are trying to back up using the Acronis Bootable Media correct? I have a feeling that AHCI might be coming in to play here. GO in to the setup of the notebook. Look for IDe parameters, controller parameters, something to that effect. See if you can find a setting where it is telling you that the SATA controller is set to what they call AHCI mode. If you find it set it to just plain IDE and try backing up.

One word of caution. Set it back to AHCI before you try rinning Windows again or it will crash... (no permantent damage though)

Di, 03/09/2010 - 22:45
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Thanks for your reply.

I have tried this and it does not work either. You usually only have to change this after imaging not before so this is a new one on me.

I could do with the old BartePE I recon but patched to the latest version of 10 with U/Restore but its a pain to create the disk.

Wish Acronis or anyone had a direct download for this to save everyone the hasstle

Mi, 03/10/2010 - 13:35
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Hello all,

Thank you for posting your question, I will be happy to help. 
Russel,
We are unable to upload a BartPE file to our web site because you should use your licensed version  of operating system to create a BartPE disk. 
Could you please obtain the below information and contact us via Live chat service? Please have these files at hand.
 
1) - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Provide us with the saved file.
2) Please download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.

This would provide us with detailed information on the hard disk partition structure.

3) Please obtain Linux sysinfo file from the CD created using the ISO file you have downloaded. This CD allows you to collect sysinfo output to USB flash. Boot the system under the CD disk and select the "0" (zero) parameter at the startup.
To get the access to Live chat service one should go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select Technical issue with product. Select FULL Version selection \Select product from drop down box.  Choose Live chat.
We are looking forward to hearing back from you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
Fr, 03/12/2010 - 12:51
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.