offline machines generate errors

Hello cerberus,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will be glad to help.

Looks like you have the task running, that includes the connection to the offline machines. Disabling the task or editing its settings should help to solve the problem.

Should it remain, please gather Acronis Info, submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

There is no task running. You can add a new machine to mms, without any backup policies, power the machine off an you receive these errors. This is only at V.13544.

thx

I'm using V.13545 and I get the same error message. Is there a fix or workaround?

In 13545 these "errors" still there...

After two months, is there any solution? I don´t want to upgrade to ABR 11 at this time.

bumb!
any solution about cerberus's Problem?
i have exactly the same errors here. very annoying if you have about 20 clients or more..
V.13545

Really anoying - I assume a developer was thinking this offline is important since offline machines cannot be backed up. Not thinking about offline machines cannot be changed therefor a backup is not necessary. and if they are not offline but just unreachable we should use other tools to indicate this (nagios etc.).

Case 01253633 V.13544 offline machines generate errors

Hello all,

Thank you for your comment, and for the feedback provided.

Cerberus, thank you for specifying the case number. I have checked it in our database, and can see that it's already being processed by the support team. I've sent a speed up request to them and a notification to the Manager of the German Support Team, they will make sure that the case is handled in a proper way. Should there be any inconvenience or misunderstanding, let us know, we will assist you with the matter.

John Doe, thank you for your comment. I assume you also have the case opened, but I couldn't find it, could you please specify me it's number or the e-mail you have accessed support from.

Endurance, I share your point of view. I think you are right - this was done to indicate that machine is offline and notify the Administrator about this fact.

Thank you all again for your comments.

I'm experiencing a similar issue.

The machine is not offline, but there is an "Error code 15, Machine ID mismatch"

Error is logged every 30 minutes.

"Sie bekommen Fehlermeldungen wenn keinen Synchronisation zwischen Acronis Management Server und Acronis Agent statt findet.

Gerne helfe ich Ihnen, Ihr Problem zu lösen.

Die Fehlermeldung lässt sich in in der Version 10 von Acronis Backup & Recovery nicht abstellen und ist eine gewolltes Funktion um Administratoren über den Vorfall zu informieren.

In der Version 11 von Acronis Backup & Recovery gibt es eine Möglichkeit diese Fehlermeldung zu deaktivieren, die aber in der aktuellen Build nicht einwandfrei funktioniert.

Gerne informiere ich Sie, wenn diese Funktion in Acronis Backup & Recovery 11 fehlerfrei funktioniert (voraussichtlich in Build 1)."

I hope it is allowed to post the message from acronis support.

thank you very much cerberus for sharing
i already thought that its not possible to turn those messages off in ABR10.

eine wirklich tolle Funktion ^^

"Heute wurde die Final Build von Acronis Backup & Recovery 10 veröffentlicht (Build 15762).
Sie können diese Version über den üblichen Weg, über Ihr Acronis Konto herunterladen.

Installieren Sie bitte diese Version und informieren mich, ob Ihr Problem noch besteht."

"...In diesem Fall kann ich Ihnen leider nur Acronis Backup & Recovery 11 ans Herz legen, ab Update 1. Leider gibt es in Acronis Backup & Recovery 10 keine Möglichkeit diese Mail abzuschalten.
Eine Regel in Outlook zu erstellen ist eine alternative um das Problem Mail Client seitig zu lösen..."

There will be no solution.

It seems to be changes in latest update - please check