Problem with install B&R10 - can't find licenses

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Hi,

PC with Windows 7 Pro 64 bits, in a domain, with Symantec Endpoint Protection Version 11.9.5002.333.

I am trying to install B&R 10 build 11133. I manage to install License Server Management Console (local install), i can see both licenses (B&R + Universal Restore).
However, when i try to continue the install i check "Use licenses from the following Acronis License Server" and on the IP i write wksname.domain.local, or select the same PC.
However i always got a "There are no license keys on the specificied Acronis License Server".
I tried to add a firewall rule:
"Rule Summary:
Allow both incoming and outgoing traffic to/from: All hosts. This applies to traffic from the following protocols and ports: TCP remote port(s) 9876 to/from TCP local port(s) 9876. For these network adapters: Local Area Connection.
The following applications will be affected by this rule: Agent Core, Management Console."
But this doesn't work.
Any help?
TIA
Carlos Crespo

Fr, 11/20/2009 - 00:09
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Hello Carlos,

I am familiar with the issue you are experiencing and will do everything possible from my side to provide you with the complete resolution.

According to our database, you are an owner of the Upgrade licenses. The Upgrade installation requires the serial number for the previous version of the program and the serial number for the  program you are upgrading the version to. 

Therefore, to install one copy of Acronis Backup&Recovery 10 Advanced Workstation with Acronis Universal Restore, please make sure that the following licenses are present in Acronis License Server: 

1) Acronis Backup&Recovery Advanced Workstation Upgrade

2) Acronis Backup&Recovery Advanced Workstation Universal Restore Upgrade 

3) Acronis True Image Echo Workstation

4) Acronis True Image Echo Workstation Universal Restore

Please let us know the results, we should be sure that the program runs flawless for you.

Please let me know if the provided information is not clear or if you have any other question. 

Thank you.

 

Mo, 12/07/2009 - 13:46
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